Membership Bespoke
Membership Assistant
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Membership Services Assistant
Part-Time Temporary Contract until April 2027
Remote Working
28 hours per week (Monday to Thursday)
£25,619 FTE (pro rata)
Start date w/c 19th October
Membership Bespoke is delighted to be supporting a professional membership organisation with the recruitment of a Membership Services Assistant.
This is an excellent opportunity for an organised and customer-focused administrator to join a collaborative team and play a key role in delivering an exceptional membership experience. The successful candidate will support membership operations, member engagement activities, customer service enquiries and administrative processes across the organisation.
Key Responsibilities
- Act as a first point of contact for member enquiries via email, phone and online channels.
- Support the administration of the membership lifecycle, including applications, renewals, upgrades and cancellations.
- Maintain accurate member records and ensure data quality within the CRM system.
- Process membership payments, invoices and related financial administration.
- Assist with member communications, campaigns and engagement activities.
- Provide administrative support for events, webinars and member services.
- Produce reports and data extracts to support membership activities.
- Contribute to projects aimed at improving member satisfaction, retention and growth.
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About You
The ideal candidate will have:
- Previous experience in an administrative, customer service or membership support role.
- Excellent communication and interpersonal skills.
- Strong attention to detail and organisational abilities.
- Experience using CRM or database systems.
- Good Microsoft Office skills, including Outlook, Word and Excel.
- The ability to manage multiple priorities and work effectively as part of a team.
- A proactive, positive and solution-focused approach.
Benefits
- Fully remote working.
- 25 days per annum FTE (pro-rated is 20 days) + Bank Holidays (pro-rated is 2 days)
- Flexible working arrangements.
- Supportive and collaborative team culture.
- Opportunities for professional development and training.
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To apply for this role, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application unsuccessful on this occasion.
membershipbespoke is acting as a recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
membershipbespoke remains the only specialist recruitment organisation in the UK, offering a dedicated recruitment service tailored exclusively to Trade Associations, Professional Bodies, Membership Organisations, Unions and Regulatory Bodies.
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