Barnsgrove Clubhouse
Membership & Community Growth Manager
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Barnsgrove Clubhouse, White Lane, Greywell, Hampshire
Hours: Full-time, 40 hours per week, with flexibility around events
Salary: Approximately £35,000 per annum, depending on experience
Reports to: Founder
Team: Member of the senior team
Location: On-site, Greywell, Hampshire
About Barnsgrove Clubhouse
Barnsgrove is a private members’ Clubhouse in Greywell, Hampshire. Opened two years ago, we are building a community around social, work and wellbeing: a place to belong, connect in and grow with. Our members come to socialise, work, meet, learn and recharge, and everything we do is about making them feel welcome, supported and part of something very unique.
The Role
We are looking for a warm, commercially minded and proactive person to join our senior team and lead the growth of our membership and community. We have an ambition to grow our membership significantly over the next year. That growth matters because it makes our community stronger, more diverse and more sustainable. Just as importantly, it should come from people who genuinely connect with what Barnsgrove offers.
You will play a central role in making this happen: building relationships, welcoming prospective members, developing partnerships and working closely with our marketing team to turn interest into membership. You will take ownership of membership growth while helping to create an environment where members feel connected, valued and keen to stay involved. This is a hands-on role at the heart of the Clubhouse. You will be a visible, trusted presence for members and the team, with the autonomy to bring ideas, work to your strengths and take ownership.
You will be part of the team across all areas of the Clubhouse, keeping an eye on how everything fits together. You should be equally comfortable giving a tour, following up with a prospective member, developing a partnership or helping deliver an event.
Key Responsibilities
Membership Growth
- Manage membership enquiries, give tours and presentations, follow up promptly and help prospective members decide whether Barnsgrove is right for them.
- Proactively generate new interest through networking, referrals, outreach and partnerships with organisations and teams across the social, work, health and wellbeing sectors.
- Work closely with the marketing team to follow up campaign leads, including leads generated through Meta, and improve conversion from marketing activity to membership.
- Support new members through onboarding and a warm welcome, and lead renewal and off-boarding conversations with care.
- Track enquiries, tours, conversions and sign-ups, sharing insights with the senior team to identify what is working and where we can improve.
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Community and Member Experience
- Be a visible, approachable presence across the Clubhouse, getting to know members and understanding how they use the space.
- Build connections between members and encourage participation, helping people get the most from their membership and feel part of the community.
- Gather member feedback and use it to identify opportunities to improve the experience, strengthen retention and encourage referrals.
- Handle member concerns and complaints fairly, promptly and with good judgement.
Events, Partnerships and Programme
- Work with the Founder and team to plan, promote and deliver events and activities that bring members together, strengthen the community and welcome prospective members.
- Develop relationships with speakers, event organisers and external partners to broaden the reach and value of the programme.
- Look for opportunities to connect the events programme with membership growth, partnerships and the wider development of Barnsgrove.
Senior Team Contribution
- Be a trusted and collaborative member of the senior team, contributing ideas, sharing responsibility and helping turn priorities into action.
- Work closely with colleagues across all areas of the Clubhouse, recognising that everyone plays a part in creating a welcoming, well-run environment.
- Share responsibility for the smooth running of the Clubhouse, supporting colleagues and helping cover responsibilities when team members are away or unavailable.
- Act as an escalation point for the team when needed, using sound judgement and working collaboratively to resolve issues.
- Contribute to planning and decisions about the future direction of Barnsgrove, taking ownership of membership and community priorities and reporting on progress.
About You
You are a natural relationship builder who enjoys meeting people, making connections and helping a community thrive. You combine commercial awareness with genuine care for people. You are proactive and comfortable working independently, while enjoying being part of a small team where everyone gets involved and supports one another.
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Essential Experience and Skills
- Experience in sales, membership, business development, community management, hospitality or a similar people-facing role.
- A warm, confident communicator who builds rapport quickly and can encourage someone to join without being pushy.
- Initiative and a genuine appetite for generating opportunities rather than waiting for them.
- Good judgement, discretion and calm under pressure, particularly when handling sensitive conversations and complaints.
- Strong organisational skills and the ability to manage several priorities at once.
- Good written communication and presentation skills.
- An adaptable, practical approach and a willingness to get involved wherever the Clubhouse needs you.
- A collaborative approach and an understanding that working in a small team means sharing responsibility and supporting colleagues.
- Willingness to work some evenings and weekends around events, within a 40-hour working week.
Desirable Experience
- Experience in a members’ club, co-working space, hospitality or events environment.
- Experience working with a marketing team on campaigns or lead generation.
- Experience in partnership development or team sales.
- Confidence using a CRM to manage enquiries, track progress and maintain relationships.
What Success Looks Like
- Membership and revenue grow steadily, in line with our ambitions for the year ahead.
- There is a consistent flow of prospective members and partnership opportunities.
- Members feel known, valued and connected to one another, and are motivated to renew and recommend Barnsgrove.
- Events and activities strengthen the community and contribute to membership growth.
- The Clubhouse feels welcoming, connected and well supported, with colleagues working collaboratively and sharing responsibility.
- You are a trusted, proactive member of the senior team, helping shape the future of Barnsgrove.
If you're a warm, commercially minded and proactive person who enjoys building relationships, bringing people together and helping a community grow, we'd love to hear from you. Please apply through LinkedIn with your CV and a short note explaining why Barnsgrove appeals to you.
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