Step Up Network
Membership & Community Management - Volunteer
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About the Role
We are seeking passionate volunteers to support and grow the Step Up Network CIC community through membership engagement, onboarding, communications, and relationship management.
What difference will you make?
You will play a key role in shaping the experience of our growing community. Your work will help members feel connected, supported, and inspired as part of the Step Up network.
What are we looking for?
We are looking for people with experience and interest in:
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- Membership organisations
- Community management
- Customer service
- Relationship management
- Communications and engagement
- Sales or business development
- CRM/databases
You will also:
- Be friendly, proactive, and organised
- Enjoy working with people and communities
- Have strong communication skills
- Be able to work remotely
- Align with our values and mission
Remote
Role Purpose
To support the growth, experience, and retention of our membership community, ensuring members feel connected, supported, and valued throughout their journey with Step Up.
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Roles And Responsibilities
- Supporting member onboarding, engagement, and communications.
- Helping grow and strengthen the Step Up community.
- Supporting membership administration and relationship management.
- Gathering member feedback and helping improve member experience.
- Supporting community events, networking, and engagement activities.
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