Illuminate Recruitment Ltd
Membership Development Officer
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Membership Development Officer – 6‑Month FTC Location: Farringdon, London (Hybrid) Salary: £28,119pa Hours: Full‑time, 35 hours per week
Recruiting on behalf of a leading professional membership body
About the Role
I’m supporting a well‑established professional membership organisation to hire a Membership Development Officer to join their busy Customer Support team on a 6‑month fixed‑term contract. This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑centric environment and enjoys helping people navigate their membership, training, and qualification journeys.
You’ll be the first point of contact for a diverse customer base including students, members, employers, and corporate clients—delivering a high‑quality, personalised service across phone, email, and CRM channels.
What You’ll Be Doing
- Acting as the first‑line contact for all inbound enquiries, providing clear, accurate and timely information.
- Supporting customers with membership, subscriptions, training, events, and education‑related queries.
- Meeting service targets across calls, emails, and CRM logging.
- Processing payments for events, conferences, memberships, and subscriptions.
- Conducting welcome calls and proactive outbound engagement to support onboarding, retention, and exam participation.
- Upselling and cross‑selling relevant products, training, and membership benefits.
- Supporting membership operations including applications, renewals, upgrades, exemptions, and record updates.
- Collaborating closely with internal teams to ensure a seamless customer experience.
- Handling sensitive information with professionalism and discretion.
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What We’re Looking For
- Experience in a busy customer‑focused environment, ideally making a mix of outbound and inbound calls.
- Strong communication skills—confident on the phone and clear in writing.
- Excellent listening, questioning, and problem‑solving abilities.
- Highly IT‑literate with the ability to navigate CRM systems and multitask effectively.
- A proactive, positive, and solutions‑focused approach.
- Comfortable working to targets and contributing to team performance.
- Calm under pressure, adaptable to change, and able to build rapport quickly.
- A collaborative team player with a genuine customer‑first mindset.
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Why This Role?
This organisation plays a significant role in supporting and developing professionals across the UK and internationally. You’ll be joining a supportive, mission‑driven team where customer experience is at the heart of everything they do. It’s a great opportunity to gain exposure to membership operations, education services, and commercial activities within a respected professional body.
If you’d like to discuss this opportunity or explore whether it aligns with your experience, I’d be happy to share more details.
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