Member Engagement & Account Management

• Build and maintain strong relationships with members, acting as a trusted and professional point of contact.
• Conduct regular member engagement activities to understand member needs, gather feedback and identify opportunities to enhance member value.
• Lead initiatives to increase member engagement through targeted communications, campaigns, events and networking opportunities.
• Support the delivery of member surveys and analyse feedback to improve member experience and satisfaction.
• Identify opportunities for members to engage with ASFP committees, events, training, sponsorship and technical activities.
• Attend industry events, exhibitions, seminars and networking opportunities to strengthen relationships and promote ASFP membership.
• Produce membership reports and insights to support strategic decision-making and performance monitoring.

Sales & Business Development

• Drive membership growth through the identification, nurturing and conversion of membership prospects.
• Promote ASFP membership, training, events, publications, sponsorship opportunities and other services to maximise participation and revenue generation.
• Support the development and implementation of membership recruitment campaigns and growth initiatives.
• Work collaboratively across the organisation to identify cross-selling and upselling opportunities.
• Contribute to the achievement of agreed membership, revenue and engagement targets.
• Support the association's efforts to diversify income streams through partnerships, sponsorships and special projects.
• Manage the Membership Directory within the ASFP Yearbook, including advertising sales, enhanced listings and liaison with the Marketing Executive to meet production deadlines.

CRM, Data & Reporting

• Maintain and develop the CRM database, ensuring all member and prospect records are complete, accurate and up to date.
• Record, track and report on all membership enquiries, opportunities and conversion activities through the CRM.
• Produce regular performance reports covering membership growth, retention, engagement, conversion and recruitment activity.
• Ensure compliance with data protection requirements and best practice data management standards.

Financial Responsibilities

• Assist in preparing and monitoring budgets related to membership activities and events.
• Issue and manage membership and event invoices and support the timely collection of outstanding payments.
• Work closely with the Finance Executive to maintain accurate financial records and reporting.

General Administration

• Manage incoming enquiries across all communication channels and direct them appropriately where required.
• Coordinate internal and external communications, maintaining consistency, professionalism and excellent customer service.
• Provide support at ASFP events, exhibitions and conferences, including planning, logistics and on-site assistance.
• Provide administrative cover during colleague absences to ensure continuity of operations.
• Ensure processes associated with the role are effective and deliver intended outcomes.
• Promote customer focus throughout all organisational activities.

Health & Safety

• Take reasonable care of personal health and safety and that of colleagues by complying with all legal and organisational health and safety requirements.

Authorised to

• Produce invoices
• Add users and companies to Nucleus CRM database
• Update user details on Nucleus CRM database

Basic competency requirements

• GCSE qualifications in English and maths
• Use of Microsoft Office applications including PowerPoint, Excel, Word and Outlook
• Use of video conferencing applications such as Zoom and Microsoft Teams

ASFP competency requirements

• Intimate knowledge of Nucleus CRM system
• Use of ExpenseIn software
• Introduction To Passive Fire Protection