Membership Engagement Manager

Location: Europe / UK

About TM Forum

TM Forum is an association of more than 850 member companies, which include the world’s top 10 network and communications providers and spans 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services, and create technology breakthroughs to accelerate change. We help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era. We do this by providing an open, collaborative environment and practical support that enable CSPs and suppliers to rapidly transform their business operations, IT systems, and ecosystems to capitalise on the opportunities presented in a rapidly evolving digital world.

You can learn more at www.tmforum.org

Our vision is to drive the next wave of digital business growth – the digitisation of every industry by providing a common innovation platform that connects businesses, industries, and ecosystems. We do this in a highly practical and agile way through collaboration programs and communities that lead to rapid prototypes, ranging from digital business models to interconnectivity APIs that lead to real world commercial applications. Complementing our collaboration programs, the Forum provides thought-provoking digital business research and publications, industry best practices and standards as well as training programs designed to accelerate adoption. We also deliver events and workshops that bring together leading business & IT executives to learn, network, and develop meaningful partnerships.

Responsibilities

• Meet or exceed the revenue targets for sales of new memberships, member renewals, and support the sale of TM Forum services and programmes, including training, coaching, tools, conformance, and certifications.
• Primary focus on Eastern European markets, with select account responsibilities extending beyond the region. Support the Global Research & Media Sales Team to unlock opportunities in existing and wider European accounts.
• Build and maintain a strong pipeline of qualified prospects.
• Manage member renewals and engagement across named accounts. Maintain accurate Salesforce records and reporting to support effective pipeline management and forecasting.
• Broaden and deepen relationships with existing members through effective communication, face-to-face meetings, calls, and targeted use of marketing collateral.
• Raise the profile of TM Forum through active participation in relevant industry conferences and events.
• Work closely with regional teams, Engagement Managers, and colleagues to share best practices, support account development, and deliver consistent member experiences.
• Work closely with our Program Management, Marketing and Sales Enablement teams to ensure the voice of the members is clearly understood and reflected in our value propositions, marketing positioning, and collateral.
• Create and maintain accurate and comprehensive opportunity records, ensuring the organisation can effectively forecast revenue volume and timing.
• Develop a strong understanding of the telecommunications and technology landscape, staying abreast of industry trends and emerging challenges to become a trusted advisor to members and identify new opportunities for TM Forum.