Bright Futures 4 All
Membership & Existing Client Stewardship - Volunteer
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Help strengthen relationships with our members, families and existing supporters.
You'll help ensure every interaction is meaningful, improve member engagement and contribute to a welcoming, connected community at Bright Futures 4 All.
What difference will you make?
Strong relationships are at the heart of everything we do. By helping our members and existing families feel connected, informed and valued, you'll contribute to a positive experience that encourages long-term engagement with Bright Futures 4 All. Your work will help strengthen our community and ensure families continue to benefit from the support and opportunities we provide.
What are we looking for?
We're looking for someone who
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- Enjoys building genuine relationships with people.
- Has excellent communication and interpersonal skills.
- Is organised and able to keep accurate records.
- Is proactive, approachable and empathetic.
- Can work independently while collaborating with the wider team.
- Has strong administration skills and attention to detail.
- Enjoys improving customer, client or member experiences.
- Shares our passion for supporting children and young people with SEND and their families.
Experience required:
- Experience in customer success, membership services, client relationship management, community engagement or administration.
Hybrid
What will you be doing?
As our Membership & Existing Client Stewardship Volunteer, you will
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- Build and maintain positive relationships with our members, families and existing supporters.
- Help create meaningful touchpoints that keep members engaged with the charity.
- Support the development of member communications, updates and engagement activities.
- Gather feedback to help improve the member experience.
- Identify opportunities to strengthen long-term relationships and increase retention.
- Maintain accurate records of member interactions and communications.
- Work collaboratively with colleagues to ensure members feel informed, valued and supported.
- Suggest new ideas to enhance engagement and build a strong sense of community.
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