JD Group Plc
Membership Experience Manager
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Want to work for JD Gyms? Of course you do! We are an exciting, award-winning gym chain that is quickly expanding across the UK and taking the sector by storm.
We invest in fitting out our clubs to create top-quality, stylish environments for our members. Excellent class timetables and robust on-the-ground teams are a key part in delivering our outstanding fitness offering, so we are always on the lookout for fresh talent.
Membership Experience Manager
JD Gyms
Role Purpose
As a Membership Experience Manager, you’ll play a pivotal role in the success of your club, creating exceptional first impressions and lasting member relationships.
Working alongside the General Manager, you’ll drive sustainable membership growth by combining commercial leadership, community engagement, and operational excellence. You’ll become the face of JD Gyms within your local community, building corporate partnerships, generating new business opportunities, and creating an outstanding member experience that encourages people to join, stay, and recommend JD Gyms.
This is a highly visible leadership role that combines business development, sales, marketing, community engagement, and operational excellence.
If you love meeting people, creating opportunities, and leading from the front, this role is for you.
Key Responsibilities
Membership Growth & Community Engagement
You’ll be responsible for:
- Driving membership growth through proactive lead generation, outreach, and exceptional sales conversion.
- Building strong relationships with local businesses, employers, education providers, sports clubs, and community organisations.
- Developing corporate membership partnerships and wellbeing initiatives.
- Representing JD Gyms at networking events, community activities, and promotional campaigns.
- Creating local marketing opportunities that increase awareness of the JD Gyms brand.
Membership Sales & Commercial Performance
Responsibilities include:
- Delivering membership, referral, and retention targets.
- Maximising first-month, recurring revenue, and secondary spend opportunities.
- Monitoring competitor activity and identifying commercial growth opportunities.
- Using performance data to continually improve commercial performance.
- Coaching colleagues to confidently promote memberships and club services.
Member Experience & Retention
You’ll:
- Be a highly visible presence on the gym floor every day.
- Personally welcome prospective and new members through exceptional tours and onboarding.
- Build genuine relationships that improve member retention and satisfaction.
- Resolve member concerns professionally and efficiently.
- Deliver events, challenges, and initiatives that strengthen the club community.
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Leadership & Club Operations
Working alongside the General Manager, you’ll:
- Support the day-to-day operation of the club.
- Coach, support, and develop colleagues.
- Deliver exceptional operational standards across the club.
- Ensure Health & Safety, compliance, and presentation standards are consistently maintained.
Community & Brand Building
You’ll:
- Increase awareness of JD Gyms throughout the local community.
- Develop long-term partnerships with businesses, employers, and community organisations.
- Support local charities, events, and wellbeing initiatives.
- Create opportunities that position JD Gyms as the leading fitness destination within the area.
- Represent the JD Gyms brand professionally at every opportunity.
What We’re Looking For
You’ll ideally have:
- Experience in sales, business development, or membership growth.
- Leadership experience within fitness, leisure, hospitality, or retail.
- Excellent communication and relationship-building skills.
- Commercial awareness and a target-driven mindset.
- Confidence engaging with new people and representing the JD Gyms brand.
- Passion for fitness and delivering exceptional customer experiences.
Success Measures
You’ll be measured on:
- Lead Generation
- Membership Sales
- Member Retention
- Net Member Movement
- Corporate Partnerships
- Community Outreach
- Referral Performance
- Online Reviews
Why Join JD Gyms?
This isn’t your typical gym sales role.
As Membership Experience Manager, you’ll become one of the most influential people within the club, helping shape its reputation, commercial success, and long-term growth.
You’ll spend your time building relationships, engaging with the community, creating opportunities, and delivering exceptional member experiences—not sitting behind a desk.
If you’re looking for a role where no two days are the same and where your impact can genuinely be seen across an entire club, this is the opportunity for you.
Membership Experience Manager – Watford
📍 Watford | Full Time
🚀 Grow the Membership. Build the Community. Lead the Experience.
Become the face of one of the UK’s most exciting new fitness destinations.
Located within Watford’s Harlequin Shopping Centre, JD Gyms Watford is a 32,000 sq. ft. flagship fitness club, featuring one of the UK’s most impressive gym floors with industry-leading equipment from Eleiko, Hammer Strength, and other premium fitness brands.
This isn’t just another gym.
It’s an opportunity to help build one of the region’s leading fitness communities and play a pivotal role in shaping the future success of one of JD Gyms’ flagship clubs.
Working alongside the General Manager, you’ll become the driving force behind membership growth, community engagement, and delivering an exceptional member experience from day one.
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🌍 This Isn’t a Desk Job
If you’re looking for a role where you’ll spend your day sitting behind a desk making outbound sales calls, this isn’t it.
As our Membership Experience Manager, you’ll be out on the gym floor, visiting local businesses, building corporate partnerships, attending community events, and creating opportunities wherever you go.
We’re looking for someone who is energized by meeting people, naturally strikes up conversations, and genuinely enjoys building relationships. You’ll become the recognised face of JD Gyms within Watford, helping to grow the membership, strengthen our reputation, and create lasting connections across the local community.
If you’d rather be out making things happen than sitting behind a desk, you’ll love this role.
🌟 You’ll Love This Role If You…
- Love meeting new people and building relationships.
- Would rather be out in the community than behind a desk.
- Enjoy creating opportunities through networking and conversation.
- Thrive on achieving ambitious commercial targets.
- Are passionate about fitness and helping people succeed.
- Lead by example and bring energy wherever you go.
- Want a genuine leadership career with clear progression opportunities.
💼 What You’ll Be Doing
- 📈 Driving membership growth through community outreach and lead generation.
- 🤝 Building corporate partnerships and local business relationships.
- 🌍 Becoming the face of JD Gyms within Watford.
- 📣 Creating local marketing and networking opportunities.
- ❤️ Delivering exceptional member experiences.
- 🔄 Driving member retention and referrals.
- 🏋️ Supporting the day-to-day operation of the club.
- 👥 Working alongside the General Manager to deliver outstanding commercial and operational performance.
🎁 What You’ll Get
- Competitive salary.
- Performance-related bonus.
- Free JD Gyms membership.
- JD Group colleague discount.
- Company pension scheme.
- Industry-leading training and development.
- Genuine career progression opportunities.
📩 Ready to Make an Impact?
If you’re passionate about fitness, love working with people, and want to build something special within one of JD Gyms’ flagship clubs, we’d love to hear from you.
Apply today and become the Membership Experience Manager at JD Gyms Watford.
We know our colleagues work tirelessly to make JD Gyms the success it is today, and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Thank you for your time.
#Gyms
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