V&C
Membership Manager
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V&C Associates are proud to be working with a unique organisation that represents the ‘Best of British Luxury’ working with 250 luxury brands and cultural institutions across fashion, beauty, hospitality, jewellery, design, automotive and retail. The organisation is searching for a Membership/Partnership Manager to develop and retain member brands, engaging and developing a calendar of events throughout the year.
Key Responsibilities
Membership Strategy and Growth
- Deliver the annual membership targets for recruitment, retention, and revenue.
- Identify, research, and approach prospective member brands.
- Maintain a forward pipeline of prospects and lapsed members, tracking conversion and churn.
- Act as primary relationship owner for an assigned portfolio of member brands, from onboarding through to renewal.
- Conduct regular check-ins (in person, video, and phone) to understand members’ priorities across brand building, export, sustainability, skills, and advocacy, and connect them with relevant business programs.
- Manage complex or high-value member relationships in partnership with senior colleagues where appropriate.
- Plan and execute structured engagement journeys across the year, ensuring members are aware of and actively using benefits (events, trade missions, reports, working groups, campaigns, and communications opportunities).
- Monitor engagement levels and intervene early where risk of non-renewal is identified.
- Attend key events as membership lead, hosting members and capturing follow-up actions.
- Own accurate membership records, contacts, and engagement history within the CRM.
- Oversee membership invoicing and renewals in collaboration with finance, tracking payment status and resolving issues promptly.
- Produce regular reports on membership numbers, pipeline, churn, revenue, engagement, and sector mix to inform board and senior leadership.
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Key Characteristics
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- Strong track record in membership, account management, client services, or B2B relationship management, ideally within luxury, fashion, retail, hospitality, or a related sector.
- Experience managing a portfolio of senior corporate relationships and delivering against income or retention targets.
- Familiarity with trade bodies, industry associations, or business networks is highly desirable.
- Exceptional relationship-building skills and confidence dealing with senior executives and founders.
- Commercially astute with the ability to articulate and negotiate value.
- Highly organised, with strong attention to detail and the ability to manage multiple deadlines.
- Excellent written and verbal communication skills, with a polished, credible style.
- Comfortable using CRM systems, Microsoft 365/Google Workspace, and virtual meeting platforms.
- Proactive, resilient, and adaptable, with a genuine interest in the luxury sector.
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