Brocket Hall Estate
Membership Manager (Golf & Leisure)
Lemsford
Posted 2 days ago
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Membership Onboarding and Management
- Own the onboarding process for all new members, ensuring a smooth, premium experience from point of sale through to active membership.
- Set up and maintain accurate membership records in the membership management system, ensuring all details and access are correct.
- Work closely with Golf Operations, Academy, Leisure, and Racquets teams to ensure members receive consistent, high-quality service throughout their journey.
Renewals
- Manage the renewals process end-to-end: planning, communications, follow-up, and completion on time.
- Manage membership billing and payments in line with company procedures, working closely with Finance on accuracy and outstanding balances.
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Relationships, Retention, and Upgrades
- Be a key point of contact for members, handling queries and following issues through to resolution.
- Keep members engaged throughout the year through planned communication and touchpoints.
- Proactively spot upgrade/upsell opportunities and act on them in line with the membership offer.
Member Events
- Plan and deliver a calendar of member social events and engagement activity.
- Coordinate with Operations and F&B to ensure events are well organized, well communicated, and delivered to a high standard.
- Gather feedback to improve participation and member satisfaction.
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Systems, Reporting, and Standards
- Keep membership records accurate across all systems (CRM/membership management systems and billing records).
- Provide regular reporting on membership numbers, renewals, upgrades, and engagement.
- Handle member data responsibly and in line with GDPR and confidentiality requirements.
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Skills
Membership Management
Onboarding
Customer Relationship Management
Billing and Payments
Event Planning
Member Retention
Upselling
Reporting
GDPR Compliance
Stakeholder Coordination