Consumer Additions and Consumer Exec
Membership Manager (Luxury)
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Key Responsibilities
Member Relationship Management
- Own and develop a portfolio of members, acting as their primary relationship manager and trusted point of contact.
- Build strong relationships with senior stakeholders including CEOs, founders, marketing and communications leaders.
- Develop tailored engagement plans based on each member’s objectives, identifying relevant events, introductions, partnerships and content opportunities.
- Proactively monitor engagement, satisfaction and retention, identifying risks and opportunities early.
- Maintain accurate and detailed CRM records, ensuring key member insights are shared across the wider team.
- Conduct regular face-to-face member meetings and represent the organisation at events and industry gatherings.
Community & Events
- Create opportunities for members to connect, collaborate and share knowledge across the network.
- Lead the organisation of member socials, managing venues, guest lists, communications and event delivery.
- Support the planning of flagship events, using your understanding of members to create valuable connections and experiences.
- Identify member achievements, stories, expertise and opportunities that could support content, events and wider industry initiatives.
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Membership Growth
- Support new member onboarding, ensuring new brands understand the value of membership and are effectively introduced to the wider community.
- Support prospective member meetings, proposals and pitches.
- Contribute to membership retention, renewals and portfolio reporting.
Team & Cross-Functional Collaboration
- Work closely with events, communications, partnerships and other internal teams to deliver an exceptional member experience.
- Support the Head of Membership as a trusted advisor and second-in-command.
- Mentor and support more junior members of the team, sharing knowledge and encouraging best practice.
- Manage the operational side of your portfolio, including renewals, invoicing and reporting.
About You
You’ll be an experienced relationship manager, account manager or membership professional, with around 4–6+ years’ experience in membership, partnerships, client services, account management or a similar environment.
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Experience within luxury, media, publishing, hospitality, private members' clubs or membership organisations would be particularly relevant.
You’ll ideally bring:
- A genuine curiosity about luxury brands, businesses and the people behind them.
- Strong relationship-building skills and the confidence to engage with senior stakeholders.
- Excellent written and verbal communication skills.
- Strong commercial awareness and an ability to identify opportunities for members and the wider organisation.
- Excellent organisation and attention to detail, with the ability to manage multiple relationships, priorities and deadlines.
- Experience using CRM systems and confidence maintaining accurate records.
- A proactive, collaborative and solutions-focused approach.
- The confidence to represent an organisation professionally at meetings, events and industry gatherings.
- A willingness to be hands-on and take ownership in a small, entrepreneurial team.
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