Business Leader
Membership Manager
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Company Description
Business Leader is the UK’s Growth Programme for founders and CEOs of mid-sized businesses, helping leaders scale companies with £3m–£100m+ turnover. The programme is built around a proven 9-Step Framework developed by Richard Harpin, who grew his first venture from £50k to £4.1bn, giving members a practical roadmap to scale with confidence. Participants join curated peer groups of leaders at a similar stage of growth, working through real challenges and applying practical insights to strategy, hiring, funding, and leadership. Members learn directly from billion-pound CEOs and ambassadors, gaining access to premium content, CEO forums, and high-impact events such as Growth 500. Business Leader provides ambitious CEOs with structure, support, and accountability to accelerate sustainable growth.
Role Description
The Membership Manager is a full-time, on-site role based in London, responsible for managing and enhancing the experience of Business Leader’s members. This role oversees the membership lifecycle, including onboarding, engagement, retention, and renewals, ensuring members gain maximum value from the Growth Programme and associated services.
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Responsibilities
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- Managing member communications
- Responding to inquiries
- Maintaining accurate membership records
- Gathering feedback to improve services
- Collaborating with programme, marketing, and events teams to coordinate member participation in peer groups, forums, and events
- Supporting the delivery of high-quality member experiences
- Monitoring membership metrics
- Preparing reports
- Contributing ideas to strengthen the membership proposition and community
Qualifications
- Strong membership management experience, including onboarding, engagement, retention, and renewal processes.
- Excellent communication and customer service skills, with the ability to build trusted relationships with senior leaders and stakeholders.
- Solid analytical skills for tracking membership data, interpreting trends, and producing clear reports and recommendations.
- Proven event planning capabilities, coordinating member-focused meetings, forums, and in-person or hybrid events.
- Experience working with CRM or membership management systems and proficiency with standard office and collaboration tools.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Collaborative mindset with experience working cross-functionally across programme, marketing, and operations teams.
- Background in professional membership organizations, business networks, or growth/scale-up communities is an advantage.
- Relevant education or training in business, marketing, communications, or a related field is beneficial.
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Jessica, London
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