Royal Ballet and Opera
Membership Officer
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Membership Officer
Fixed Term Contract (2 years); Full time
Salary: £33,920.00 per annum
Based in: Covent Garden, London
About the Royal Ballet and Opera
The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.
About the Role
The Membership Team are responsible for circa £10m income in membership donations, including Gift Aids. Friends and Patrons also make up 30% of ticket income, 55% other donations and 88% legacies, emphasising the importance of community building, good processes and customer service.
To help support the important work for our Members, the team is now looking to hire a Membership Officer to join them. As the primary lead for Friends and Patrons membership administration, the Membership Officer is responsible for overseeing the day-to-day operation of the programme, delivering a high-quality and efficient service to members via telephone, email and post. The role ensures that all membership records, enquiries, transactions and fulfilment activities are processed accurately and in line with compliance standards, while taking ownership of key membership operations, including Direct Debits, renewal communications, Mailing House outputs and website updates to support member engagement and retention.
Key Responsibilities
- Overseeing the day-to-day operation of the Friends and Patrons membership programme.
- Delivering a high-quality and efficient service to members via telephone, email, and post.
- Ensuring all membership records, enquiries, transactions, and fulfilment activities are processed accurately and in line with compliance standards.
- Taking ownership of key membership operations, including Direct Debits, renewal communications, Mailing House outputs, and website updates.
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Requirements
- Experience in a customer-facing environment.
- Experience of administration using databases, CRM systems, and MS Office (Access, Word, and Excel), including accurate handling and maintenance of data.
- Experience delivering a high level of customer care and responsiveness in a fast-paced environment.
- Experience processing and administering payments, including Direct Debits, with a strong focus on accuracy, compliance, and attention to detail.
- Friendly, confident, and professional telephone manner.
- Strong communication skills with a high standard of verbal/written English.
- Strong organisational skills.
About Us
The Royal Ballet and Opera is one of the UK’s leading arts organisations and our aim is to inspire imagination, ignite emotion, and make the extraordinary for everyone. Equality, Diversity, and Inclusion underpin all that we do. We want our people to be representative of the diversity in the UK. We understand the creativity and innovation that diversity can bring and strive to create an inclusive environment in which everyone can thrive.
Equality, Diversity, and Inclusion
We encourage applications from people with a wide range of backgrounds, experiences, and skills to join our teams. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation.
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Disability Confident Employer
We are a Disability Confident Employer, which means that we are actively working to ensure that candidates with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will endeavour to offer an interview to candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they meet the essential criteria for the role, though sometimes due to the volume of qualified candidates with declarations, this is not possible.
Safeguarding
The RBO is also committed to safeguarding and protecting all children, young people, and adults and we implement robust safer recruitment practices. Due to our safeguarding promise, certain roles will be subject to a DBS check before commencing employment with us, which will be indicated in the advertising.
Application Details
A full job description can be found here.
For more information about working with the Royal Ballet and Opera, please review the info pack here.
For a list of potential reasonable adjustments, please review this guidance document. If you have any access requirements for your application, please contact the RBO Recruitment Team on hr.recruitment@roh.org.uk
If you are applying as an internal candidate, you might find this guidance document helpful.
Closing date for applications: 11:59pm, 20th October 2026
Note: To ensure a fair process, late applications will not be considered under any circumstances.
Note: Applicants must have work authorisation for the UK. No agencies.
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