Nuffield Health
Membership Support Executive
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Membership Support Executive
Epsom | Hybrid Working (1 day per week) | Finance Operations | Permanent | Full Time
Up to £26,500 per annum, depending on experience
37.5 hours per week
About Nuffield Health
Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you.
About the Role
As a Membership Support Executive, you’re an excellent communicator with confidence to deal with challenging situations. You will confidently work in a team environment and support colleagues whilst also achieving your own objectives and targets. You are Flexible and open to change and new information; adapting behaviours and work methods accordingly.
Responsibilities
As our Membership Support Executive you will:
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Support on membership applications, cancellations, payment updates and reporting, for sites and central contracts.
- Managing the maintenance of all member data.
- Integrity control on financial credits in the system, top ups with a valid corporate membership, validating corporate discounts and age-related memberships.
- Handling various types of communications and requests direct from members and staff.
- Liaising with gym management and staff to ensure prompt response to member queries and complaints.
- Providing an excellent level of support and customer service at all times.
Requirements
To succeed as a Membership Support Executive you will need:
- Excellent communication skills and objective attitude to challenging situations.
- Managing and adapting to varied workloads and responsibilities.
- Administration experience
- Experience in a customer service environment
Experience, Knowledge & Expertise – Desirable:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experience in a membership environment highly desirable.
- Experience with Gym Manager Membership system desirable.
- Experience with using different systems.
Benefits
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
At Nuffield Health, we take care of what’s important to you.
Apply Now
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
Apply today… It starts with you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location