NAPC
Membership/Administrative Coordinator
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Company Description
The National Association of Primary Care (NAPC) has been a leading force in advancing neighbourhood care, population health improvement, and integrated working for over 25 years. NAPC influences national policy and supports commissioners and providers to transform health and care.
Working collaboratively with local systems and using data-driven insights, NAPC creates personalised models of care tailored to the needs of communities. Through its programmes and initiatives, NAPC empowers healthcare professionals to lead innovative change, adopt digital tools, and implement neighbourhood-based care systems to improve population health outcomes.
Role Description
This is a full-time hybrid role for a Membership/Administrative Coordinator, with on average 1 day working in Greater London.
We are looking for an enthusiastic and highly organised Communications, Membership & Administrative Coordinator to join our growing team.
This varied role combines communications, membership support, event coordination, and administration. You will play a key role in supporting NAPC's membership community, delivering engaging communications, coordinating webinars and events, and ensuring the smooth day-to-day running of administrative processes.
This is an excellent opportunity for someone looking to develop a career in membership engagement, healthcare, policy development, communications or not-for-profit organisations.
Key Responsibilities
Membership Support
- Act as a first point of contact for members, understand their interests and help connect them with relevant NAPC activity.
- Maintain accurate membership records and databases.
- Support membership onboarding and renewal processes.
- Respond to member enquiries and provide excellent customer service.
- Assist with member communications, newsletters, events, and updates.
- Work closely with members and stakeholders to promote NAPC programmes and initiatives.
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Events & Programmes
- Coordinate webinars, workshops, conferences, and virtual events.
- Create and deliver promotional campaigns for events and programmes.
- Support event logistics, registrations, speaker coordination, and attendee communications.
- Develop case studies and programme stories showcasing impact and outcomes.
Administration & Operations
- Manage shared inbox correspondence and respond to routine enquiries.
- Coordinate schedules, meetings, and diaries for executives and project teams.
- Prepare agendas, meeting notes, action logs, and supporting documentation.
- Produce reports, performance statistics, and board papers.
- Support day-to-day operational and administrative activities across the organisation.
- Assist with project coordination and team administration as required.
Communications & Engagement
- Manage NAPC's social media channels, including LinkedIn, X, Facebook, Instagram, and YouTube.
- Create engaging digital content, including graphics, videos, articles, email newsletters, and website content.
- Schedule and publish social media and digital communications.
- Monitor and report on website and social media performance.
- Draft blogs, news articles, stakeholder updates, press releases, and briefing papers.
- Support internal communications and staff engagement activities.
- Ensure all communications align with NAPC's brand identity and organisational objectives.
- Identify communications opportunities, trends, and best practice to enhance engagement.
About You
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- Confident managing multiple priorities and deadlines.
- An excellent written and verbal communicator.
- Creative and enthusiastic about digital communications.
- Comfortable working independently and collaboratively.
- Proactive, adaptable, and willing to learn and go the extra mile.
- Genuinely interested in influencing the future of healthcare.
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Essential Skills & Experience
- Experience in administration, communications, membership support, or a similar role.
- Strong editing, and proofreading skills.
- Experience managing social media platforms and digital content.
- Excellent organisational and time-management skills.
- Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
- Experience using virtual meeting platforms such as Teams or Zoom.
- Strong stakeholder and customer service skills.
Desirable
- Experience working in healthcare, membership organisations, charities, or not-for-profit sectors.
- Familiarity with website content management systems.
- Experience using design tools such as Canva or Adobe Creative Suite.
- Experience producing reports and analysing engagement data.
- Experience supporting webinars or conferences.
What We Offer
- Opportunity to make a meaningful impact on the future of neighbourhood health and care.
- Flexible hybrid working arrangements.
- A supportive and collaborative team environment.
- Opportunities for professional development and career progression.
- Varied and rewarding work across communications, membership engagement, and administration.
Salary from 27k negotiable depending on experience
To apply, please submit your CV and a short covering statement explaining why you're interested in joining NAPC and how your experience meets the requirements of the role to napc@napc.co.uk
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