Post Title

Team Administrator

Service/Ward/Department

Memory Assessment Service

Borough

Stockport (South Network)

Band & salary scale

Band 3

Hours of work

30 hours per week

Permanent

Job Overview

An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our passionate Memory Assessment Service.

Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.

This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.

This is a varied role and you will be organising and booking clinics, managing staff diaries and dealing with telephone queries. You will be managing data for service KPI's and you will be supporting a busy MDT team.

Main Duties & Responsibilities

• To deal with telephone queries regarding appointments and other service queries. Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.
• Prioritise own workload on a daily basis to meet various timescales and service KPI's.
• To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.
• Establish and maintain administrative systems.
• Booking of patient clinic appointments and rescheduling as required.
• Managing clinic waiting lists and spreadsheets. Using Tableau to monitor KPI's and service performance.
• Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required as well as booking appointments (including cancelling and rebooking as necessary), entering the outcomes and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way.
• To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.
• Arrange meetings on behalf of the Memory Team as requested.
• To work with and support the team manager and the team in their day-to-day activities.
• To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.