Aneurin Bevan University Health Board
Mental Health and Wellbeing Practitioner
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Job Overview
We currently have an amazing opportunity for anyone experienced in providing support to people who experience mental health issues or emotional distress to get involved in the development of a brand-new service.
At the start of employment, successful candidates will be required to complete a comprehensive training package during the daytime. The service will be operational 24/7 and so successful candidates will be required to work a full shift rotation on completion of the training period.
If you have experience of supporting people, whether that be face to face or over the telephone, and you have a passion for improving and shaping services, we would really like to hear from you.
Please note that the selection process for these roles will include an assessment of competence in managing a difficult phone call.
Main duties of the job
This post is a key role within the 24/7 Mental Health 111 service and will be the first point of contact for people who may require urgent mental health support.
Mental Health & Wellbeing Practitioners provide effective mental health support to people calling the service who may be experiencing a mental health crisis. This may include triage and risk assessments, and brief psychosocial interventions.
Working via telephone and video calls, Mental Health & Wellbeing Practitioners will provide effective emotional support for people through the use of compassionate conversations and, when appropriate, encourage and guide effective self-management of emotional distress.
Mental Health & Wellbeing Practitioners will be able to recognise when a person requires more support than is possible to be delivered over the phone.
Post holders will work with people from different cultural backgrounds and of all ages and should be committed to culturally competent practice and aware of issues relating to equality, diversity and inclusion.
As this role will be evaluated to understand whether it needs to adapt, successful candidates will also be required to engage in regular reviews, e.g., completing questionnaires, giving feedback, in addition to their usual supervision.
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The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
Qualifications/Knowledge
Essential criteria
- Educated to degree level or equivalent experience
- Evidence of CPD in relevant field
- Awareness of social determinants of mental health & wellbeing
- An understanding of common mental health and neurodevelopment conditions
- Good understanding of barriers that people with mental health issues face
- Understanding of the issues affecting people from BAME community and those with protected characteristics
- Good understanding of the impact of stigma and discrimination
Desirable criteria
- Understanding of the services that are available to support people in mental health crisis
- Understanding of the need to use evidence-based psychosocial interventions
Experience
Essential criteria
- Experience of providing mental health or wellbeing support to people
- Experience of working autonomously and using own initiative
- Experience of prioritising tasks within a busy and pressured environment
- Experience of utilising evidenced based psychosocial interventions
- Experience of working within a multi-disciplinary team, and/or collaboratively with other organisations/agencies
Desirable criteria
- Experience of providing mental health and wellbeing support to people in mental health crisis or experiencing emotional distress
- Experience of providing telephone assessment/support
- Experience working in a service where agreed targets are in place, demonstrating clinical outcomes
- Evidence of working in the local community
- Experience of working in NHS Primary Care Services/mental health settings/ care homes/ in-patient services
Aptitude/Abilities
Essential criteria
- Able to adapt skills to working remotely (i.e. via telephone/video calls)
- To be reflective and self-aware whilst working with people
- To work well within a team and foster good working relationships
- To develop positive therapeutic relationships with people experiencing mental health issues
- Strong and adaptable communication skills to suit varying environments and situations (written and verbal)
- Ability to think laterally and prioritise effectively
- Able to demonstrate commitment to high quality care and service provision
- High level of analytical and judgement skills
- Assertiveness skills
- Ability to work without direct supervision
- Competent assessment and/or support skills
- Excellent telephone and IT skills
- Ability to communicate and work in settings in which the atmosphere may be highly emotive
- Ability to recognise own wellbeing needs and utilise skills to ensure wellbeing needs are met
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Desirable criteria
- Ability to speak Welsh
- Knowledge of NHS policies, procedures and guidelines
- Knowledge of outcome measures and their use in clinical audit
- Ability to work effectively with interpreters
- Knowledge of different mental health models and research/evident based treatment
- Competent in assessment of risk
- Ability to work independently within the boundaries of clinical supervision
- Ability to appropriately challenge and resolve conflict
Other
Essential criteria
- High level of enthusiasm and motivation
- Ability to use supervision and personal development positively and effectively
- Ability to work under pressure
- Regard for others and respect for individual rights of autonomy and confidentiality
- Ability to be self-reflective, whilst working with service users, in own personal and professional development and in supervision
- Have a flexible approach with working hours to cover a 24/7 shift pattern
Values
Essential criteria
- Proactive and innovative approach to work
- Willingness to support others and show empathy to their situation
- Self-motivated and able to demonstrate good time management and prioritisation skills
- Committed and adaptable with a professional approach to work
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