BrisDoc Healthcare Services
Mental Health Call Handler
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Join our Award-winning Mental Health Service as a Call Handler and Make a Real Difference!
Our Mental Health Integrated Access Partnership is transforming the response to urgent healthcare needs for patients experiencing mental health crises. We provide immediate, compassionate care in the community, significantly reducing the need for hospital admissions. Since our service launched in February 2021, we have achieved a 99.9% reduction in NHS111 mental health calls being directed to A&E. As a Call Handler, you will be the first point of contact, ensuring patients and healthcare professionals receive prompt, supportive assistance. This role is crucial in providing a sense of safety and reassurance to those in crisis. Join us to help deliver the right care in the right place at the right time.
Your Role as a Call Handler
As a Call Handler, you will manage incoming calls from both healthcare professionals and patients seeking mental health support. Your primary duties include:
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- Accurately documenting case details
- Ensuring the clinical team has all the necessary information
- Following safety protocols to protect patient well-being
- Providing timely, professional, and informed responses, making callers feel heard and supported
- Managing referrals to facilitate seamless care coordination
- Assisting with administrative tasks as needed to ensure the smooth operation of the service
- Supporting the Shift Manager to enhance team efficiency and effectiveness
About BrisDoc And Our Team
BrisDoc is a trusted NHS Healthcare provider with over two decades of service in Bristol, North Somerset, and South Gloucestershire. We offer a range of primary care services, including 24/7 Urgent Care, GP Practices, and a Homeless Health Service, serving over a million patients annually. Our team is committed to compassionate, respectful, and timely patient care, advocating for health equality. We foster a supportive and inclusive work environment, emphasising employee growth, work-life balance, and flexible roles. As an Employee Owned Social Enterprise, our staff are co-owners, actively engaged in organisational development. We provide competitive salaries, generous leave, annual bonuses, and extensive training opportunities, along with benefits like the NHS Pension Scheme and various discounts.
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For further details / informal visits contact:
Name: Amanda Harshaw
Job title: People Team Coordinator
Email address: workwithus@brisdoc.org
Telephone number: 0117 9370900
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