Citizens Advice
Mental Health Debt and Benefits Advisor
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We Are Seeking a Dedicated and Compassionate Mental Health Debt and Benefits Advisor
This is an exciting opportunity to make a meaningful difference to the lives of people experiencing mental health challenges by providing specialist welfare benefits and debt advice.
You will support clients to maximise their income, address debt issues, improve financial wellbeing, and overcome barriers that impact their recovery and quality of life. Working closely in West Sussex with healthcare professionals, community services, and partner organisations, you will provide a holistic advice service tailored to individual needs.
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As a Mental Health Debt and Benefits Advisor, you will:
- Provide specialist benefits advice and debt casework to individuals affected by mental health problems.
- Take an income maximisation approach by identifying grants, charitable funding opportunities, and other sources of financial support.
- Complete benefit application forms and assist clients with mandatory reconsiderations, appeals, and challenges to benefit decisions.
- Deliver timely, accurate, and person-centred advice, ensuring clients receive a holistic service that addresses wider support needs.
- Provide advice across a variety of settings, including hospitals, healthcare outreach locations, community venues, and office environments.
- Develop strong working relationships with healthcare professionals, referral partners, and internal teams to manage referrals and progress client cases effectively.
- Support clients through multiple communication channels, including face-to-face appointments, telephone, email, video conferencing, and written correspondence.
- Ensure compliance with Advice Quality Standard (AQS) requirements, organisational policies, and quality assurance procedures.
- Maintain accurate case records, client outcomes, monitoring information, and funder reporting requirements using case management systems.
- Meet personal and team performance targets while contributing positively to service development and continuous improvement initiatives.
- Participate actively in team meetings, supervision, training, and professional development activities.
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We Are Looking For Someone Who Has
- Experience of providing welfare benefits advice and/or debt advice.
- Knowledge of the UK benefits system, including disability and means-tested benefits.
- Understanding of debt advice processes, budgeting, and income maximisation.
- Experience supporting vulnerable clients with complex needs.
- Strong interviewing, communication, and advocacy skills.
- Ability to manage a varied caseload and prioritise competing demands effectively.
- Experience maintaining accurate records and using case management systems.
- Ability to work collaboratively with external agencies and multidisciplinary professionals.
- Commitment to equality, inclusion, client confidentiality, and safeguarding principles.
A Trainee post may be considered for the right candidate
A DBS will be required for this role.
TO APPLY:
Click the link to complete the online application form.
CVs NOT ACCEPTED
If you have any questions related to the role, please email: Recruitment@westsussexcab.org.uk
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