City of York Council
Mental Health Floating Support Worker
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Mental Health Floating Support Worker
We have an exciting job opportunity for the position of Mental Health Floating Support Worker working within the CYC Housing Options and Support Service. We are looking to recruit a committed and enthusiastic person to provide high quality support to all customers living in their own tenancies in the community or within our more independent supported accommodation schemes.
About the Role
The Mental Health floating support service supports single homeless people/rough sleepers who’s main support need is around their mental health, who are primarily living in their own tenancies or maybe at the latter stages of their resettlement process and are ready to move on into independent living.
From there, the workers offer floating support to those who have successfully moved into their own tenancies supporting them to maintain their own accommodation or those who are living in their own accommodation but are experiencing housing difficulties.
Working as part of a small team, the successful applicant will provide a planned and occasionally responsive support to customers on their case loads.
Key Responsibilities
- Provide appropriate formal 1-1 Resettlement support and emotional and practical support to people accessing the service.
- The majority of whom are living in the community in their own tenancies, many of whom are vulnerable and under a high level of stress, and who have mental health issues.
- Understand issues people face with mental health and accessing appropriate services or who have been homeless, or have rough slept, or at risk of losing their accommodation.
- Work on your own initiative, and in partnership with other services/agencies to support people such primarily, mental health and social care, drug and alcohol services, probation and police, etc.
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Desired Experience
- Experience of working with homeless people or providing housing related support or supported accommodation and understanding the issues surrounding the client group is desirable.
Personal Attributes
- Sympathetic and firm.
- Demonstrate resilience and cope in situations which can be stressful as well as rewarding.
- Offer support both formal case work support and informal support to the customers working with the service.
Team Contribution
- Offer a safe and supportive environment and work as part of a multi-disciplined team.
- Support the supervisor and manager in service delivery.
- Support a case load of customers, help report repairs, rents, cleaning, health and safety, etc.
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Challenging and Rewarding Environment
- Part of a small team.
- Flexible and understanding approach in what is sometimes a very challenging but rewarding environment.
Role in the City’s Strategy
- The Mental Health Floating Support Team are a central part to the city’s strategy to reduce and eradicate rough sleeping by supporting people to maintain their tenancies.
Requirements
- Undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
Benefits
- Generous annual leave allowance.
- Access to the Local Government Pension Scheme.
- Comprehensive Health & Wellbeing initiatives.
- A reward package which recognizes your contribution.
- Flexible working practices.
- Community engagement and volunteer activities.
- Continuous Learning & Development.
- A growing range of discounts, rewards, and savings.
Application
For further information or an informal discussion please contact Tim Carroll (Head of Service) at tim.carroll@york.gov.uk or on 01904 554124.
Closing date: Monday 17 August 2026 at 12 midnight
Interview date: Week commencing Monday 31 August 2026
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