City of York Council
Mental Health Floating Support Worker
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Mental Health Floating Support Worker
We have an exciting job opportunity for the position of Mental Health Floating Support Worker working within the CYC Housing Options and Support Service. We are looking to recruit a committed and enthusiastic person to provide high quality support to all customers living in their own tenancies in the community or within our more independent supported accommodation schemes.
About the Role
The Mental Health floating support service supports single homeless people/rough sleepers whose main support need is around their mental health. These individuals are primarily living in their own tenancies or are at the latter stages of their resettlement process and are ready to move on into independent living. From there, the workers offer floating support to those who have successfully moved into their own tenancies, supporting them to maintain their own accommodation or those who are living in their own accommodation but are experiencing housing difficulties.
Key Responsibilities
- Provide planned and occasionally responsive support to customers on their caseloads.
- Offer appropriate formal 1-1 Resettlement support and emotional and practical support to people accessing the service, the majority of whom are living in the community in their own tenancies. Many of these individuals are vulnerable and under a high level of stress, and who have mental health issues.
- Work on your own initiative and be able to work in partnership with other services/agencies to support people, primarily mental health and social care, drug and alcohol services, probation, and police, etc.
- Offer support both formal case work support and informal support to the customers working with the service.
- Work as part of a multi-disciplined team, supporting the supervisor and manager in service delivery, including supporting a caseload of customers, helping report repairs, rents, cleaning, health, and safety, etc.
- Be part of a small team, requiring a flexible and understanding approach in what is sometimes a very challenging but rewarding environment.
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Qualifications and Skills
- Experience of working with homeless people or providing housing related support or supported accommodation and understanding the issues surrounding the client group is desirable.
- Sympathetic, firm, and able to show resilience and cope in situations which can be stressful as well as rewarding.
- Good interpersonal skills and understand issues people face with mental health and accessing appropriate services or who have been homeless, or have rough slept, or at risk of losing their accommodation.
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Requirements
- The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.
Benefits
The Council is committed to investing in the talent and wellbeing of our staff and can offer:
- A generous annual leave allowance
- Access to the Local Government Pension Scheme
- Comprehensive Health & Wellbeing initiatives
- A reward package which recognises your contribution
- Flexible working practices
- Community engagement and volunteer activities
- Continuous Learning & Development
- A growing range of discounts, rewards, and savings
Application Information
For further information or an informal discussion please contact Tim Carroll (Head of Service) at tim.carroll@york.gov.uk or on 01904 554124.
Closing date: Sunday 27 September 2026 at 12 midnight
Interview date: Week commencing Monday 12 October
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