Norton Housing and Support
Mental Health Support Worker

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Mental Health Support Worker
Position: Mental Health Support Worker
Location: Across Leicester and Leicestershire
Hours:
- 20 hours per week across 4 days (Monday-Friday, daytimes). Some flexibility on the precise working schedule.
Salary: £13.08 per hour
About the Role
As a Mental Health Support Worker, you will work one to one with Service Users, supporting them to:
- Shop for, plan and prepare meals.
- Clean, cook and do laundry.
- Develop financial management skills.
- Maintain / improve their physical health.
- Build their confidence and self-esteem.
- Develop social links outside their home.
The role will also involve:
- Being part of, and occasionally leading, group activities, trips and other opportunities that add value to the lives of Service Users.
- As required – supporting weekly drop-in sessions which are open to both those living in NH&S scheme and the wider community, ensuring they provide a welcoming and inclusive environment.
About You
We are looking for committed individuals who are driven by a desire to make a real difference to the lives of adults living with mental health diagnoses with:
- A minimum of 3 years demonstrable experience and / or a minimum of level 2 qualification in Health and Social Care or similar related subject.
- A positive ‘can do’ attitude, and a willingness to actively support residents with daily living tasks.
- A warm and empathic approach.
- The ability to listen in an active and non-judgmental manner.
- Emotional resilience and the ability to remain calm and effective in challenging situations.
- Effective communication & interpersonal skills (verbal and written).
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You must have the right to work in the UK; this role does not offer visa sponsorship.
A full person specification is available on our website.
You will also need to be reliable and have access to own transport that ensures swift and smooth transitions between locations in and around Leicester City and Leicestershire (55p per mile paid for use of own vehicle).
About Norton Housing and Support
You will be working for a local, registered Charity, operating for over 40 years. Our vision is to be a leading provider of housing and support services that empower individuals, promote social inclusion, and foster a strong, supportive community. We do this through the provision of supported housing, floating support and drop-in services for those with mental health conditions and through adherence to our values - person-centred, empowerment, respect, inclusiveness, partnership and integrity.
In Return
- Generous annual leave allowance of 6.6 weeks per annum, including bank holidays with additional leave for long service.
- Paid induction and ongoing training to help you develop your skills.
- A health plan, allowing you to claim back a wide range of everyday health expenses up to your annual limit, plus access to shopping discounts other benefits.
- Attractive pension scheme.
- Mileage paid for car usage (45p per mile).
- Sociable working patterns, with no weekend or bank holiday working.
- A rewarding and varied job, where you make a real difference to the lives of adults with a mental health needs, enabling them to live as independently as possible.
- A supportive team. During a recent survey, 100% of staff agreed NH&S was a good place to work.
- Norton Housing and Support is Investors in People Accredited.


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Any offer of employment is subject to proof of right to work in the UK and two satisfactory references (one of whom should be your last or most recent employer, where applicable). Due to the nature of the role, an enhanced DBS (criminal record) check is also required. More information about our approach to DBS checks and employment of ex-offenders can be found on our website.
To Apply
Please send your CV. We are ready to hire as soon as we find the right person, so we encourage you to apply at an early stage.
Unfortunately, we are unable to acknowledge all applications. Our selection process involves:
- Stage 1 - ½ hr (max.) online interview.
- Stage 2 (if successful at Stage 1); Formal Interview Process (approx. 1.5hrs).
Norton Housing and Support are an equal opportunities employer, please make us aware should you require any reasonable adjustments during the recruitment process.
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