Mentor (Advocacy)

Preston – Hybrid (including visiting customers in the local community)
FTC until 31st March 2027
£25,664 + excellent benefits

In the heart of the community, there are people facing some of life’s toughest moments — struggling to keep up with energy bills, unsure where to turn, and desperately needing someone who will listen.

Someone patient.
Someone encouraging.
Someone who believes change is possible, even when people can’t see it for themselves.

That “someone” might just be you.

About the Role

As a Mentor (Advocacy), you’ll step into people’s lives at a pivotal moment. You’ll meet them face to face in their homes, in community spaces, or as a voice of reassurance over the phone. Your mission is to help them regain control, understand their options, and take meaningful steps toward a more stable future.

Every day, you’ll build trust, provide impartial guidance, and support customers through crisis including issuing and monitoring essential crisis fund payments. You’ll become a steady, reliable presence who helps people uncover their own strength and direction. You’ll work one‑to‑one with customers, tailoring advice and interventions to their specific challenges and you’ll forge professional relationships with energy suppliers and stakeholders, ensuring your customers are heard and supported. You’ll help individuals navigate their way through financial hardship, energy concerns, and personal barriers empowering them to find lasting solutions.