RAC
Mercedes-Benz Cars UK Repair Management and Communications Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Mercedes-Benz Repair Management & Communications Specialist
As a Repair Management & Communications Specialist, you’ll play a key part in managing repair and car hire cases, acting as the link between customers, retailers, and corporate clients. Your focus will be on keeping cases moving, keeping everyone informed, and ensuring every customer feels supported throughout their vehicle off‑road journey.
This includes monitoring repair progress, escalating delays, resolving parts issues, and ensuring all communication reflects the Mercedes‑Benz brand. You’ll also help us hit our KPIs and maintain the high standards our customers expect.
Hours: 35 hours per week, rotational shifts between Monday-Sunday, 06:00-22:00
Salary: £23,208.46
Location: RAC Bescot Head Office, Walsall
Why Join Us?
At RAC, we recognise the effort our colleagues put in — and we make sure it’s rewarded. Alongside a competitive salary, you’ll enjoy:
- Eligibility for our bonus scheme
- 23 days annual leave
- RAC Group Personal Pension Scheme (up to 6.5% employer contribution)
- Life Assurance: 2× basic salary (4× for pension members), with options to increase
- 24/7 confidential support service for you and your household
- Car salary sacrifice scheme (after 12 months), including EV options
- FREE RAC Ultimate Complete Breakdown cover from day one
- Access to Orange Savings - discounts on retailers, supermarkets, holidays, tech and more
- Free onsite parking
- Automatic enrolment into our colleague share scheme, Owning It Together
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Be Doing
- Managing and progressing repair management cases
- Handling car hire cases with accuracy and urgency
- Following up with dealers to reduce repair times and manage hire costs
- Escalating delays and parts issues to the right teams
- Meeting individual and departmental KPIs
- Producing written communication that reflects the Mercedes‑Benz brand
- Keeping up to date with products, systems, and processes
- Building strong relationships with dealerships and partners
- Making outbound calls to customers, dealers, and corporate clients
- Managing roadside incidents and keeping customers informed
- Using technology to provide clear, timely updates
- Working collaboratively to share best practice and drive performance
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You’ll Bring
- Excellent attention to detail and accuracy
- Strong customer service skills and the ability to build rapport quickly
- Confident communication skills, both written and verbal
- Ability to build relationships with corporate clients and dealerships
- Good IT skills, including MS Office
- Experience in a contact centre environment
- Understanding of the breakdown industry (desirable)
- Knowledge of breakdown products, systems, and processes
- Understanding of relevant regulations (Data Protection Act, Working Time Directive, Health & Safety, FCA guidelines)
Why RAC?
Joining RAC means joining a supportive, high‑performing team that works with one of the most iconic automotive brands in the world. You’ll have opportunities to grow, develop, and make a real difference to our customers and partners.
Together, we are all #OrangeHeroes — and we’d love you to be part of our journey.
We’re committed to building an inclusive culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location