THG Ingenuity
Merchandise Operative
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About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
Merchandise Operative
Location: THG Studios, Manchester
Department: Merchandise & Logistics
About THG Studios
THG Studios is Europe's largest creative studio and the creative powerhouse behind some of the world's leading brands. Working with clients including Disney, MyProtein, LOOKFANTASTIC, ASDA, Campari, Nestlé, ESPA and many more, we deliver world-class content, campaigns, photography, video production, social content, and creative services. Based in Manchester, our state-of-the-art campus spans 11.5 acres and features dedicated content production facilities designed to help brands grow and thrive.
About the Role
We're looking for a highly organised and proactive Merchandise Operative to join our Merchandise & Logistics team.
This role plays a vital part in ensuring the smooth movement, tracking, and management of client stock, samples, and props throughout our studio operation. You'll be responsible for handling incoming and outgoing goods, maintaining stock accuracy, supporting studio productions, and ensuring products are delivered to the right place at the right time.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, takes pride in accuracy, and wants to be part of a collaborative team supporting some of the biggest creative productions in the industry.
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What You'll Be Doing
Stock & Inventory Management
- Receive, check in, and accurately record goods within studio stock management systems.
- Apply and manage barcode and QR code tracking processes.
- Maintain accurate records of client stock, samples, and props.
- Support quality control processes to ensure inventory accuracy and accountability.
Logistics & Studio Support
- Unpack, organise, and prepare products for studio use.
- Deliver stock and products safely to studio spaces and production teams.
- Collect and process products following shoots and coordinate returns to warehouses or clients.
- Support the smooth flow of merchandise across multiple studio productions.
Operational Excellence
- Work closely with studio teams to manage expectations and support production schedules.
- Maintain high standards of organisation, accuracy, and client service.
- Contribute to daily team activities and operational priorities.
- Help identify opportunities to improve processes, efficiencies, and ways of working.
Vehicle & Equipment Support
- Drive company vehicles when required and authorised to do so.
- Support the safe operation and maintenance of logistics equipment and vehicles.
- Adhere to all relevant health and safety procedures and standards.
What We're Looking For
- Previous experience in a warehouse, logistics, stock control, merchandise, or operational support role is desirable.
- Strong attention to detail and commitment to accuracy.
- Excellent organisational skills with the ability to manage multiple tasks.
- A proactive and flexible approach to work.
- Confident working both independently and as part of a team.
- Strong communication skills and a customer-focused mindset.
- Full UK driving licence desirable.
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What Success Looks Like
In this role, success will be measured through:
- Accurate and timely processing of stock and merchandise.
- Achievement of operational KPIs and service levels.
- Positive contribution to team performance and development.
- Continuous improvement of processes and efficiencies.
- Maintaining a high standard of client service and support.
- Supporting business growth and operational excellence.
Why Join THG Studios?
- Work at Europe's largest creative studio.
- Be part of exciting projects for globally recognised brands.
- Join a fast-paced, ambitious, and collaborative environment.
- Opportunities for development and career progression.
- Work alongside talented creative, production, and operational teams
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
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