Soho House & Co.
Merchandiser, Soho Home
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The Role
Reporting into the Merchandising Manager, the Merchandiser will own the delivery of sales, stock, intake and profitability targets across all channels. This role carries end-to-end responsibility for WSSI management, range planning and trading, and is expected to operate with a high degree of autonomy while guiding junior team members. The successful candidate will be an excellent communicator with strong Excel skills, a commercial mindset, and a genuine passion for retail.
Key Responsibilities
Sales & Trading
- Own the running and review of trading reports to identify best and worst sellers, and lead commercial recommendations to drive sales
- Own sales demand forecasting and performance tracking against targets, proactively flagging risks and opportunities and recommending mitigating actions
- Undertake regular studio visits to assess trade, and feedback insight to the wider team
- Analyse sales data, identify trends and make actionable recommendations to optimise range performance
Supply & Supplier Management
- Build and maintain supplier production forecasts, at fabric, material and product level with the objective of reducing supplier lead times
- Monitor fabric availability/levels across the supply base to ensure optimal production lead times and minimising fabric liability
- Develop strong supplier relationships through regular meetings and proactive communication
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Range Building
- Build and own range building documents, option counts and sales and stock plans
- Own range planning, ensuring the product range is commercially balanced, free from gaps or duplication, and aligned to brand strategy
Discontinuation and Life Cycle Management
- Collaborate with the Buying and Product Development teams to ensure future product ranges are commercially strong and reflect market trends
- Build and maintain supplier production forecasts with the aim of reducing lead times
Team & People
- Deputise for Merchandising Manager as required
- Manage and mentor junior team members, including Junior Merchandisers and Assistant Merchandisers
Skills, Knowledge and Experience Required
- Advanced in Microsoft Excel
- Strong analytical, organisational and planning skills
- Excellent verbal and written communication skills
- Ability to build effective working relationships internally and externally
- Commercially minded with an ability to identify trends and translate data into actionable recommendations
- Problem-solving ability: able to identify and resolve issues related to stock, sales, or other merchandising challenges
- Ability to work well under pressure and manage multiple priorities in a fast-paced environment
- Experience managing or mentoring junior team members is desirable
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Benefits
- Annual Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy on Fridays
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
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