OSPREY LONDON
Merchandiser
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The Company
We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago we have been designers, manufacturers, wholesalers and retailers, and like our products, we hope we get better with age! Our new creative and operational home is based in our converted stables in beautiful Hertfordshire parkland. Needless to say, we don’t stand still - watch this space or better still join us and make your mark.
The Role
This role is pivotal in ensuring the right product is in the right place, at the right time, across all channels. Working closely with the business owners and cross-functional teams, you will play a key role in shaping seasonal strategies, driving profitability, and supporting the continued growth of the business.
Where
Based at our stables in Great Gaddesden, our team enjoy working together - collaborating, sharing ideas and being part of a family at work. We believe in dynamic interaction and sharing a lunch table.
When
Monday - Friday 37.5 hours per week. Our team players need to be task and success focused and if that means putting in some extra hours then they don’t clock off at 5.30. Likewise, we are give and take, so if you need to leave a bit earlier sometimes and are on top of that task list, we’re flexible.
With
You will be reporting to our Senior Merchandiser and working alongside another Merchandiser but working closely with the business owners and across other teams.
Your Character and Skills
- An interest in fashion with a genuine passion for craftsmanship and premium products
- Able to work collaboratively and demonstrate initiative as well as solutions
- Strong communication skills with the ability to liaise confidently with Directors, suppliers, and colleagues
- Strong time management and planning skills - deadline focused, punctual and committed to the completion of each task
- Strong questioning, listening, and analytical skills
- Accurate, with an attention to detail, consistently demonstrating pride in all aspects of the role
- Advanced IT skills, particularly Excel and ideally prior experience with a stock management system
- Resilience, remaining calm with a good sense of humour to deal with day-to-day challenges as they occur
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Responsibilities
Trading, Analysis & Stock Management
- Own the weekly trading performance of the digital channels, continually reviewing sales, stock, intake, sell-through, and stock cover to maximise sales and profitability.
- Analyse historical performance, customer behaviour, market trends, and competitor activity to identify commercial opportunities and risks.
- Own and maintain accurate WSSI/Trading plans, reforecasting sales, stock, and intake throughout the season and taking action where performance is off plan.
- Manage stock availability across key channels, identifying opportunities to maximise full-price sales and minimise overstock and aged inventory.
- Own and communicate intake plans ensuring E-commerce and Retail teams have clear visibility of upcoming product launches and stock requirements.
- Provide clear, commercially focused trading updates to Directors, highlighting performance risks, opportunities, and recommended actions.
- Collaborate with E-commerce and Marketing teams to communicate product priorities and key commercial opportunities.
- Analyse and recommend markdown and promotional activity to optimise sell-through whilst protecting margin.
- Interpret complex data sources and AI-generated insights and translate these into actions to support brand and channel objectives.
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Forecasting and Planning
- Work closely with the Buyer to agree the optimal balance of future ranges, including seasonal collections, continuity, and new product opportunities.
- Drive the creation and maintenance of the seasonal range plans, ensuring the critical path deadlines are met.
- Prepare and present range sign-off meetings alongside Buying team, providing clear commercial insights to support range decisions.
- Produce accurate sales and demand forecasts, using historical data, market insight, and planned activity considering collection structures, pricing, and depth.
- Work closely with the Senior Merchandiser to develop and manage the merchandising strategy across all digital channels to help deliver the brand vision and commercial targets.
- Apply commercial knowledge and insight to plan channel pricing strategy, working closely with the Buying team to maintain margin targets.
What Success Looks Like
- Consistently achieving or exceeding key KPIs, including sales and stock targets.
- Confidence and accuracy in forecasting, with the ability to anticipate and resolve stock challenges with a holistic mindset.
- Strong, collaborative mindset and communication with all departments in the business.
- Show innovation by challenging existing processes to drive the department forward.
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