MERKUR Casino UK
MERKUR Casino - Milton Keynes - Guest Relations Host
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Guest Relations Host
Location: Milton Keynes Casino
Hours Per Week: 40
Pay Rate: £12.87
At MERKUR Casino, we are passionate about our customers, providing them with a warm welcome and the best service to keep them coming back.
Our colleagues are the heartbeat of our Casino, and we invest in training and support to help you excel. If you are not an expert within our industry, we will take care of that.
Role Overview
The Guest Relations Host will cover the reception area and guest services desk, along with being the primary support for the electronic gaming machines. This role involves:
- Greeting customers
- Managing the cloakroom
- Assisting with machines
- Helping customers with disputes regarding machines
- Providing excellent customer service
About MERKUR
MERKUR Slots is part of the MERKUR Group (formerly the Gauselmann Group), acquired in 2012. The MERKUR Group, founded in 1957, operates internationally and is regarded as the foremost provider of gaming machines in Europe. In the UK, we operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.
Requirements
- Excellent customer service skills
- Good written and verbal communications
- Ability to explain offers and promotions
- Experience in serving food and beverages is desired
- Previous experience working with electronic gaming products would be advantageous
- Flexibility to work a variety of shifts including night shifts and weekends
- Ideally, candidates will live in Milton Keynes
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Benefits
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties
- Providing excellent customer service as the first and last point of contact for all customers and visitors
- Registering customers to the membership scheme, ensuring all relevant information is captured
- Assisting customers with general enquiries
- Assisting customers with electronic gaming issues
- Managing cloakroom control
- Assisting F&B team with serving food and drinks
- Compiling and sending specific reports
- Adhering to all company health and safety practices and procedures and taking action as appropriate should any issue arise
- Attending and conducting meetings as and when required
- Understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- Promoting awareness of Responsible Gambling strategies and procedures, ensuring Responsible Gambling is an integral part of the daily operation
- Safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives
Get help with your application
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In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
Full job description can be provided on request.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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