MERKUR Casino UK
MERKUR Slots - Venue Manager Swansea
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Venue Manager - Swansea
Salary: £36,340.20
Bonus: Achievable quarterly and Annual bonus schemes in line with KPI Achievements
Hours per week: 45
About You:
Your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in. To do this, we require you to have/be able to:
- Experience in managing and leading a team
- Experience of working in retail, hospitality, or gambling sector/s is desirable
- Flexibility to work different shift times – this may include weekend working, a mix of early or evening shifts, and some nights
- Ability to be flexible and adaptable
- Deliver the following: communicating with customers, your team, peers, management, and key stakeholders, managing people-related matters from recruiting your team, scheduling, and dealing with all things people-related, whilst driving your business, delivering targets, controlling costs, and dealing with compliance.
What’s in it for you?
We offer comprehensive training and excellent career progression; lots of our senior team have progressed through the business, alongside the following benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Long service awards
- Recognition awards
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme – health and wellbeing support.
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Responsibilities:
You will have overall responsibility for the performance and profitability of a licensed gaming centre including:
- Overall responsibility for the performance and profitability of a licensed gaming centre
- Champion company standards and best practice within venue
- Coaching and development of your team, succession planning - Many of our senior leaders started their careers managing a venue. We actively develop and promote talent from within
- Recruitment and training of any new team members for your venue
- Excellent customer service at all times, building and maintaining relationships with regular customers
- To respond positively, promptly, and appropriately to all customer feedback / enquiries
- To actively manage and promote safeguarding and social responsibility measures
- Operate in accordance with LCCP, Licence Conditions, and Code of Practice
- To achieve KPIs and audits; this includes international, compliance, etc.
- To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code
- Ensure that staff are being properly managed and any instances of poor performance or misconduct are dealt with in a timely and professional manner
- Ensure that all administration tasks are completed at the correct time and to the required standard
- Marketing, promotional activities, and events are delivered correctly
- Market and competitor awareness
- To monitor and analyse machine income levels
- Physical and personal security is maintained
- Cash/assets are controlled, and any risk of loss is minimised
- To ensure venue cash collections are carried out in accordance with Company procedures
- Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner
- To actively discourage harassment, bullying, victimisation, or discrimination of any kind against employees, management, or customers on the grounds of race, sex, disability, age, sexual orientation, religion, or belief
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Who Are Merkur?
MERKUR Slots UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies. Find out more here: https://merkurcasinouk.com/about-us/our-careers/#intro
Want to know more?
Apply today and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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