MERKUR Casino UK
Merkur Slots - Venue Manager - Wakefield
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Venue Manager - Wakefield
Salary: £36,340.20 per annum
Hours per week: 45
At MERKUR Slots, we are passionate about our customers, offering them a warm welcome and ensuring they receive the best service that keeps them coming back. Our colleagues are the heart of our venues, and we invest in training and support to help you excel in your role.
We are looking for enthusiastic individuals who thrive on challenges and want to learn. If you have experience as a great leader within a similar industry, retail, or hospitality, we would love to hear from you.
About Merkur
MERKUR Slots is part of the Gauselmann Group, a family-owned German company operating in over 40 European countries. In the UK, we manage over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About the Role
As a Venue Manager, you will:
- Maximize sales through marketing and promotional activities
- Ensure high standards of presentation and customer service
- Manage performance and profitability of the venue
- Champion company standards and best practices
- Maintain physical and personal security
- Control cash and assets, minimizing risks
- Develop your team and ensure proper management and training
- Monitor and analyze machine income levels
- Achieve KPIs and audits
- Adhere to health and safety practices
- Complete all administration tasks at the required standard
- Promote safeguarding and social responsibility measures
- Respond to customer feedback and enquiries
- Maintain high personal presentation standards and enforce brand dress code
- Actively discourage harassment, bullying, victimisation, or discrimination
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Benefits
- 28 days holiday (including Bank Holidays)
- Monthly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
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Duties include but are not limited to:
- Ensuring marketing, promotional activities, and events are delivered correctly
- Operating in accordance with LCCP
- Responding positively, promptly, and appropriately to all customer feedback and enquiries
Want to know more? Apply today, and our recruitment team will be in touch!
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
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