Wave Utilities
Meter Read Transaction Specialist
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Meter Read Transaction Specialist (37 hours per week, fixed term contract, maternity cover up to 12 months)
Location: Contractual base in Salvus House, Durham with hybrid working opportunities
Salary Range from: £26,634 plus a discretionary bonus potential of up to 8% of annual salary
Job Level: D
Reporting to: Metering Team Leader
We want our people to have a great work-life balance and support flexible working in terms of a hybrid model and varying start and finish times in some teams where possible. Please discuss this further with the hiring manager during your interview.
ABOUT US
Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us proudly earn the Water Retailer of the Year award in 2021, reclaim the title in 2023. Most recently, we celebrate the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.
WHAT’S IN IT FOR YOU?
Wealth
- Excellent pension scheme - we will double match your contribution, up to a maximum of 5% employee contribution and 10% from Wave
- Bonus potential
- Perkbox membership with a vast range of perks - high street savings (fashion retailers, supermarkets and restaurants), discounted cinema tickets, travel and holiday discounts and online fitness classes
- Income protection scheme
- Personal accident insurance
- 4x salary life assurance
- Free onsite parking
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Time off
- 24 days holiday rising to 26 (plus bank holidays)
- A day off for your birthday
- Half a day on Christmas Eve and New Year’s Eve
- The option to buy holidays
- 1 day paid volunteering
Wellbeing
- Hybrid/Flexible working
- Healthcare cashback and treatment scheme
- Cycle to work scheme
- 24/7 Employee Assistance Programme
- Free flu shots
Family Friendly
- Enhanced maternity and paternity pay
- Enhanced shared parental and adoption leave
- We care about you as an employee and have a range of resources available to both you and your family
THE ROLE IN A NUTSHELL
We are looking for a Meter Read Transaction Specialist who will be responsible for supporting our customers and colleagues with the validation of daily meter read data, identifying and correcting erroneous Metering data. You will be working within a busy Operational delivery team, resolving a wide range of issues within the Metering team.
WHAT WILL YOUR TYPICAL DAY LOOK LIKE?
- Supporting the effective delivery of the meter read journey, making sure all systems align with market regulations.
- Identifying and resolving discrepancies, using problem solving skills and having an eye for detail.
- Resolving rejected market messages and investigating & correcting reads that have been rejected from the market.
- Contribute ideas and innovation to improve team processes and support in the implementation of continuous improvement.
WHAT DO WE NEED FROM YOU?
- Experience in collating and understanding data from numerous sources
- Ability to build strong and collaborative relationships with all key stakeholders
- Proven experience of multi-tasking
- Exceptional organisational skills and ability to prioritise to meet tight deadlines
- Attention to detail and ability to challenge and resolve data inconsistencies/anomalies
- Ability to record data accurately and communicate this verbally and in report formats
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Please refer to the essential criteria in the job description as this is what you will be shortlisted against.
- For external candidates you can access the job description here.
- For internal candidates you can access the job description here.
Wave is committed to making a positive difference to the environment and society in which it operates. If you are excited to join a dynamic growing business which cares about its people, we would love to hear from you.
BE YOURSELF – OUR DIFFERENCES MAKE US STRONGER
Wave is proud to be an inclusive employer and actively encourage applications from all backgrounds. We will take into consideration any adjustments or individual requirements at any stage of your recruitment journey. If you require any additional support related to menopause, neurodiversity, or any other reason, please do let us know by contacting Recruitment@wave-utilities.co.uk.
Please ensure you attach your CV and a covering letter so we can get to know more about your skills and experience and why you are suitable for this role. We will not be able to consider applications without a covering letter.
Closing date: 4pm on 20 August 2026
Interviews are planned for: w/c 24 August 2026
Wave processes your data in line with data protection laws. You can find out more by accessing our Recruitment Privacy Notice.
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