NWG (Northumbrian Water Group)
Meter Technician
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Meter Technician
12 Month contract
Full time 37 hours per week
Up to £34,300 per annum depending on experience
Location – Essex
About The Role
We have a great opportunity to become a Meter Technician as part of our Meter Field Services team in Essex. This is a field-based role, traveling across our Essex operational area to deliver unrivalled customer service across both our traditional and Smart meter portfolio.
Delivering an unrivalled customer experience is critical to success in our business ambition to be national leader within the water industry. This role requires an individual who is demonstrably passionate about providing the best possible levels of customer service.
You will work as part of a team to deliver a field-based enquiry, investigation and resolution service, in a way that supports and informs the business in all aspects of traditional and Smart metering, which includes:
- Installing new Smart water meters at our customers properties
- Attending appointments and site visits to offer advice and support to customers on suspected leakage and measured supply queries
- Identifying and exchanging defective water meters
- Completing in-home water efficiency audits, providing customer advice on water usage and installing water-saving devices
- Fixing minor leaking taps, showers, and leaky loos
- Locating lost & missing meters
- Gaining check readings from our meters
A company van will be provided along with full uniform, PPE, and all required tools.
The role requires you to work 37 hours per week, working 5 days out of 7, Monday to Saturday between the hours of 08:00 to 19:00.
Please Note - This role has been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test.
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Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date.
Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked.
About You
Our Meter Technicians are the face of Northumbrian Water, so we are looking for you to bring the ability to engage and communicate with people, along with a passion and enthusiasm to make a difference to our customers.
You will have a positive and flexible approach to ensure deadlines are met within a busy day and you will ensure that all activities are carried out in a safe manner for yourself, colleagues, and customers, in line with our Health and Safety policies.
You will be comfortable working alone for most of your day with minimal supervision and you will be happy working outside in all conditions. You will be able to meet the physical demands of this role and will have proven experience of using your initiative with a high level of attention to detail as you will be recording job completion details using electronic devices.
As a company van is provided, you must have a full manual UK driving licence and be willing to undertake a DBS check as an entry to premises card is required for this role.
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NWG At a Glance
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our Benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Benefits to include, here’s just a few of them:
- Enhanced maternity pay
- Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve
- Company pension scheme
- Digital GP
- Award-winning wellbeing website
- Employee Assistance Programme
- Life assurance
- Qualification loans
- Professional subscription
- Buy and sell annual leave
- Discounts and cashback offers
About Us
NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.
We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.
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