Yorkshire Water are currently recruiting a Metered Customer Service Advisor who will ensure domestic and commercial water meters are read accurately and timely and to provide, wherever practicable, immediate resolution of metering issues, whilst ensuring the delivery of excellent customer service.

Where You Fit In

As our Metered Customer Service Advisor, you will:

• Locate external meter chambers/enter customer's premises, e.g. homes, factories, schools etc. on a cyclical basis to accurately record water meter readings.
• Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
• Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
• Carry out ad hoc meter readings as required, e.g. checks and final reads.
• Identify and replace damaged meters where possible and in line with trained level of capability.
• Identify street furniture defects and undertake remedial action as appropriate.
• Ensure compliance with Health and Safety legislation and adherence to accident management procedures.
• Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team's wider objectives.
• Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
• Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
• Demonstrate financial awareness when making day to day business decisions.

What Skills & Qualifications You Will Need

This is an outdoors role so you must be comfortable working in all weathers and terrains. You will be carrying out a range of manual handling duties including heavy lifting of manhole covers. Experience of understanding where your role fits within a business plan and then developing ways to deliver the outputs. Full Driving Licence with less than 6 points. IT skills - Competent using MS Office applications and ability to quickly adapt to new systems. Experience of working independently. Experience of working in a Customer service environment.

You will also benefit from having:

• Previous meter reading experience.
• Understanding of household plumbing and water distribution.
• Experience of delivering against challenging business targets.
• Previous experience in a commercially orientated and / or regulated environment.
• Previous experience gained within the water or waste water sectors or within the broader utilities, process or manufacturing industry sectors.

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you've got experience in Customer Service and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Recruitment Process

Closing date – 21st October 2026

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No Agencies please.