Central and North West London NHS Foundation Trust
MHST Senior Administrator
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Job Overview
The MHST Senior Administrator is responsible for the professional and efficient management of administrative services across the Brent, Harrow and Hillingdon Mental Health Support Teams (MHSTs), ensuring effective operational support to frontline services. The post holder will provide leadership and line management to administrative staff, support performance reporting, estates and facilities functions, and contribute to service improvement initiatives across multiple sites.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Main duties of the job
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Wherever you wish to work and whatever stage of your career you're at, there's always a place for you at CNWL
Main duties:
- Lead and manage the administrative function across the Brent, Harrow and Hillingdon MHST services, ensuring efficient and effective operational delivery.
- Provide line management, supervision, recruitment, training and development for administrative staff across the three boroughs.
- Support clinical systems, data quality, performance reporting and information management processes.
- Drive service improvement, governance and operational projects through the development of effective systems, processes and working practices.
- Coordinate estates, facilities, procurement and administrative resources to ensure services operate safely, efficiently and in line with Trust requirements.
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Working for our organisation
Values
Central and North West London NHS Trust expects all Band 5 administrators to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members.
- COMPASSION: Show that you contribute to a caring and kind environment and recognise that what you do and say can make the lives of others better.
- RESPECT: Acknowledge and welcome people’s differences rather than ignore them or see them as problematic.
- EMPOWER: Provide information, resources and support to help others make their own decisions and meet their own needs.
- PARTNERSHIP: Recognise that commissioners and users of our services are the people who generate and pay for our work.
We expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.
Detailed Job Description And Main Responsibilities
The MHST Senior Administrator is responsible for leading and managing the administrative function across the Brent, Harrow and Hillingdon Mental Health Support Teams (MHSTs), ensuring the delivery of efficient, high-quality and responsive administrative services that support clinical and operational objectives. The post holder will provide leadership to administrative staff, develop effective systems and processes, and ensure services operate in line with Trust policies, performance targets and governance requirements.
Main Responsibilities
- Lead and manage the administrative function across the MHST services, ensuring effective administrative systems, processes and operational support are in place.
- Provide line management, recruitment, induction, supervision, appraisal and ongoing development of administrative staff across the three boroughs.
- Support clinical systems, data quality, performance reporting and information management processes, ensuring accurate data recording, reporting and compliance with information governance requirements.
- Drive service improvement, governance and operational projects through the development of efficient systems, processes and working practices that support service delivery and performance.
- Coordinate estates, facilities, procurement and administrative resources, ensuring services operate safely, effectively and in accordance with Trust policies and procedures.
- Work collaboratively with clinical, operational and corporate colleagues to support the delivery of high-quality services and positive outcomes for children, young people and families.
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Person specification
Education And Qualifications
Essential criteria
- Educated to Diploma Level or NVQ Level 4
- GCSE Maths & English (Grade C or above) or equivalent
Desirable criteria
- Recognised qualification in the use of computer software e.g. Microsoft Word, Excel, Access, ECDL
Experience
Essential criteria
- Demonstrable previous administrative experience, with a focus on operations, systems and financial functions
- Extensive experience in staff supervision and management
- Experience in leading a team or a project
- Experience of working in NHS/SS or similar environment with day-to-day contact with both professionals and members of the general public
Desirable criteria
- Project management or change management qualifications
Skills and Knowledge
Essential criteria
- A comprehensive working knowledge of the use of Microsoft Office; Word, Outlook, PowerPoint, Email, Microsoft Teams, Zoom, computer literacy and word processing skills
- Intermediate to Advanced Data entry and analysis skills, including working knowledge of using Microsoft Excel
- Extensive experience in the use of SystmOne or other patient administration systems and acting as a Super User/Subject Matter Expert
- Good organisational skills and prioritise work while working on own initiative
- Able to develop and implement systems and processes to increase service efficiency
Desirable criteria
- Additional knowledge and training relevant to the post (e.g. Fire, Health & Safety, Infection Control etc);
- Knowledge and understanding of mental health or medical terminology
Attitude, Aptitude and Personal Characteristics
Essential criteria
- An appreciation and respect for the needs of people with mental health problems and their families
- Able to build constructive relationships with warmth and empathy, using good communication skills
- Willingness and ability to learn new skills and adapt to change
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