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Job Type: Permanent
Build a brilliant future with Hiscox
MI Analyst - UK Claims
The MI Analyst is an integral part of the UK Claims Operations team, responsible for producing, maintaining, and continuously improving management information, performance reporting, and analytical insight across Claims. The role supports the Data and Insights Lead by ensuring reporting is accurate, timely, and reliable, responding to ad hoc analytical requests, and conducting detailed analysis to identify trends and performance drivers. The role combines strong technical reporting capability with curiosity, attention to detail, and a practical approach to problem-solving.
Key Responsibilities
- Maintain and support Claims MI, Power BI dashboards, scorecards, and performance reports, ensuring outputs are accurate, timely, and consistent.
- Produce regular and ad hoc management information in response to operational and business requirements.
- Conduct deep-dive analysis to investigate performance trends, emerging issues, risks, and opportunities.
- Develop and enhance Power BI reports and dashboards to improve usability, efficiency, and the quality of insight available to Claims colleagues.
- Extract, manipulate, and analyze data from multiple sources, using appropriate tools and analytical techniques.
- Investigate reporting issues, data discrepancies, and data quality concerns, completing validation and reconciliation checks where required.
- Support root cause analysis by identifying patterns, relationships, and performance drivers within Claims data.
- Present analytical findings clearly and concisely, making complex information accessible to non-technical audiences.
- Maintain reporting documentation, calculations, definitions, and data quality controls in line with agreed standards.
- Identify opportunities to automate manual reporting activity and improve the efficiency and reliability of MI processes.
- Support the development of new reports, measures, and analytical solutions under the guidance of the Data and Insights Lead.
- Build knowledge of Claims operations, data structures, performance measures, and reporting requirements.
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Experience, Knowledge & Technical Skills
- At least 24 months’ experience in an MI, data, reporting, business intelligence, or analytical role would be beneficial.
- Strong Power BI skills, including experience developing, maintaining, and improving dashboards and reports.
- Experience working with data from multiple sources to produce accurate reporting and meaningful analysis.
- Strong data analysis and interpretation skills, with the ability to identify trends, anomalies, and performance drivers.
- Good understanding of data quality, validation, and reconciliation techniques.
- SQL experience, including querying and extracting data, would be advantageous.
- Experience using Databricks or another cloud-based data platform would be advantageous.
- Previous experience within insurance, particularly Claims or an operational environment, would be beneficial.
- An understanding of KPI frameworks, operational performance measures, or customer outcome measures would be advantageous.
Skills and Behaviours
- Strong analytical and problem-solving skills, with the curiosity to investigate data and understand performance drivers.
- High attention to detail and a commitment to producing accurate, high-quality reporting and analysis.
- Able to organize work effectively, manage competing requests, and deliver outputs to agreed deadlines.
- Clear written and verbal communication skills, with the ability to explain analytical findings to technical and non-technical audiences.
- Proactive and improvement-focused, with a willingness to challenge existing reporting processes constructively.
- Comfortable working independently on defined analytical tasks and collaboratively as part of the wider Claims Operations team.
- Keen to develop technical knowledge and learn new reporting tools, data platforms, and analytical techniques.
- Practical, dependable, and responsive when supporting regular reporting, ad hoc requests, and investigative analysis.
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Diversity & Benefits
At Hiscox, we care about our people. We hire the best people for the job and are committed to diversity and creating a truly inclusive culture, which we believe drives success.
Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work-life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.
Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days, a 4-week paid sabbatical with every 5 years’ worth of service, private medical for all the family, and much more.
Work with amazing people and be part of a unique culture.
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