Microsoft-Focused ICT Level 3 Apprentice

Assist with the installation, configuration, and maintenance of Microsoft servers and Apple/Microsoft desktop systems. Support network monitoring, troubleshooting, system upgrades, security, and performance optimisation. Document infrastructure, communicate with stakeholders, and conduct root cause analysis for technical issues.

Requirements

• GCSE in: English (grade 4-9)
• GCSE in: Maths (grade 4-9)
• Standard DBS (Public Sector bodies and regulated industries)
• Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Responsibilities

• Assist with the installation, configuration, and maintenance of network infrastructure, Microsoft servers, and Apple/Microsoft desktop systems
• Monitor system performance, troubleshoot technical issues, and optimise infrastructure reliability
• Support system upgrades, patch management, and configuration changes across IT environments
• Implement and maintain IT security controls, user access management, and resilience measures
• Produce and maintain technical documentation for systems, infrastructure, and operational processes
• Collaborate with internal stakeholders and external suppliers to resolve technical issues and deliver IT services
• Conduct root cause analysis to identify, resolve, and prevent recurring technical incidents
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades, either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy