ST Global Tech LLC
Microsoft Teams Engineer
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Role: AV Microsoft Teams Engineer
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Location: Birmingham, West Midlands, UK
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Contract: 6 months contract to start
Rate: 250 GBP/Day Inside IR35
A hands-on, expert-level Video Conferencing and Microsoft Teams Rooms specialist, joining a globally distributed team responsible for the operational excellence of approximately 330 Microsoft Teams Rooms (Windows and Android) across the Client estate. Based in Bournville, this role operates globally as part of that team — supporting, troubleshooting, and continuously improving the MTR and video conferencing experience across all regions.
Required Skills & Experience
- Microsoft Teams Rooms: Expert-level knowledge of MTR deployment, configuration, management, and troubleshooting across both Windows and Android platforms
- Microsoft Teams Administration: Strong understanding of Teams admin centre, policies, calling, and meeting configurations
- Audio Visual Systems: Expert-level understanding of pro-AV components, signal flow, and integration with MTR. Hands-on experience with products from Shure, Crestron, Extron, Magewell, Blackmagic Design, Sennheiser, or equivalent
- Unified Communications: Solid grounding in UC principles, VoIP, SIP, and collaboration platforms
- Troubleshooting: Proven ability to diagnose complex, multi-vendor AV/UC issues across hardware, software, network, and configuration layers
- Room Design Awareness: Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants
- ITIL Certified: Foundation as minimum; practitioner-level preferred
- ServiceNow: Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting
- Experience: Several years' experience in a role combining UC, AV, and/or MTR support in a global enterprise environment
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