Maidstone Borough Council
Mid Kent Enforcement Team Leader
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About the Role
An exciting opportunity has arisen to join our Revenues Collection team providing a proactive and forward-thinking in-house debt recovery service for the collection of unpaid council tax, business rates, and parking fines on behalf of Maidstone Borough Council and a number of partner organisations.
As Enforcement Team Leader you will be responsible for a team of Enforcement Assistants, so you will have experience of managing a small busy team for the day-to-day delivery of a service with an ability to lead and motivate others. You will need to be enthusiastic, self-motivated, and an organised person who demonstrates excellent communication skills with an ability to work to tight timescales.
This role requires a range of administrative, telephone, and customer contact skills. You will need to demonstrate high-level Excel skills as this role involves processing and recording of financial statistics.
As a service which deals with challenging and vulnerable customers, you will have excellent communication skills with the ability to pick up sensitivities within a conversation and be able to respond in a calm, professional but assertive manner when needed. There is a requirement to converse at ease with customers and providing advice in accurate spoken English is an essential element of the role.
Your main place of work will be at our Maidstone office, however, the council operates a hybrid working approach, with the ability to work from home; however, you will be required to occasionally work at other sites.
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This position is on a full-time permanent contract, working 37 hours per week. You must be available to work Monday to Thursday 09:00–17:00 and Friday 09:00–16:30.
About You
As a service which deals with challenging and vulnerable customers, you will have excellent communication skills with the ability to pick up sensitivities within a conversation and be able to respond in a calm, professional but assertive manner when needed. There is a requirement to converse at ease with customers and providing advice in accurate spoken English is an essential element of the role.
This role requires a range of administrative, telephone, and customer service skills, and you will need to demonstrate high-level Excel skills. In addition, you will have an understanding of relevant legislation and experience of managing and motivating staff.
Experience in a debt recovery, council tax, business rates, or parking environment is desirable but not essential. If experienced in the field, ideally you should also have passed the Taking Control of Goods level 2 exam.
Selection Process
Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect a job-specific interview assessment, followed by an interview.
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Our Offer
A range of benefits including:
- Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
- Employee Assistance Programme which provides confidential & independent information and access to counsellors
- Local Government Pension Scheme (LGPS)
- Life Assurance – three times your annual salary (for members of the LGPS)
- Generous holiday entitlement with the option to buy additional leave
- Season Ticket Loan - to help with the cost of your rail/bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing, and road tax.
- A wide range of flexible working opportunities
- Annual flu vaccine
- Cycle to work scheme
- Staff benefits discounts on leisure, eating out, holidays, and shopping
- Excellent learning and career opportunities for committed individuals
- A professional fee payment, if required for the role
Maidstone Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
For further information or to discuss this opportunity in more detail, please contact Hailey Roberts, Enforcement Manager on 01622 602261.
Closing Date: 7th October 2026
Interview Date: w/c 19th October 2026
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