State Street
Middle Office Reconciliation Onboarding (EMEA), Vice President
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State Street Alpha is an industry-leading platform that brings together data, technology, and services across the front, middle, and back office to help our clients manage their investment operations more effectively. As part of our global client implementation team, you will help deliver complex onboarding programs that support some of the world’s largest asset managers.
Who we are looking for
We are seeking a Vice President to lead Middle Office Reconciliation Onboarding across EMEA within our Alpha Client Implementations team.
This is a senior leadership role responsible for overseeing client onboarding delivery, leading regional teams, and ensuring successful implementation outcomes for the reconciliation workstream within complex, multi-workstream programs.
The ideal candidate is an experienced leader with a strong background in middle office operations, reconciliation, or large-scale client implementations who can:
- Build and maintain trusted relationships with senior client and internal stakeholders, including program sponsors and operational leaders
- Lead multiple complex programs simultaneously, ensuring delivery across competing priorities
- Proactively identify risks and drive practical, scalable solutions
- Develop high-performing teams and sustainable operating models
- Thrive in a fast-paced, global environment
Why this role is important to us
This role plays a critical part in ensuring the successful onboarding of new clients onto the Alpha platform.
You will help ensure that client onboarding is delivered in a structured, scalable, and predictable way—supporting smooth transitions into live operations and long-term client success.
As client demand and complexity continue to grow, this role is key to shaping how onboarding capabilities evolve and scale across the EMEA region.
What you will be responsible for
This role combines regional leadership, client engagement, and delivery excellence to drive successful onboarding outcomes at scale.
- Lead reconciliation onboarding initiatives across EMEA, with accountability for delivery across multiple complex client programs
- Provide clear direction and oversight to ensure successful execution of onboarding milestones and consistent, high-quality outcomes
- Act as a senior escalation point for delivery, operational, and client-related issues
- Build and maintain strong relationships with senior client and internal stakeholders
- Partner with program leads and stakeholders to design practical, achievable onboarding approaches
- Act as a trusted advisor to clients on reconciliation processes, operating models, and delivery considerations
- Support informed decision-making by providing clear insights into risks, trade-offs, and delivery options
- Establish strong governance, documentation, and execution discipline across onboarding activities
- Identify, assess, and manage risks, dependencies, and non-standard requirements throughout the implementation lifecycle
- Ensure clients transition smoothly into live operations with stable, supportable processes
- Promote structured, predictable delivery aligned with enterprise standards and governance practices
- Drive the adoption of standardized onboarding approaches, tools, and templates to enable consistency across programs
- Promote scalable solutions and continuous improvement to enhance efficiency and reduce complexity
- Partner with technology and operations teams to enhance onboarding capabilities, including automation and AI-enabled solutions
- Drive the adoption of automation and AI-enabled solutions to enhance scalability, improve delivery predictability, and support data-driven decision-making
- Lead and develop a high-performing team, fostering accountability, collaboration, and professional growth
- Build long-term team capability and resilience through coaching, delegation, and knowledge sharing
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What we value
We are looking for candidates who bring:
- Excellent communication and stakeholder management skills, including experience engaging with senior client stakeholders
- A proactive approach to identifying risks and solving complex problems
- The ability to balance strategic thinking with hands-on execution
- Strong leadership and team development experience, with the ability to motivate and guide teams across multiple locations
- Strong collaboration skills and the ability to work effectively in a global, matrixed organization
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Education, Skills & Experience Required
- Bachelor’s degree in Finance, Business, Technology, or a related field
- Advanced degree or professional certifications are a plus
- 10+ years of experience in financial services, with a focus on middle office, reconciliation, operations, or client implementations
- Proven experience leading complex programs and managing teams
- Strong understanding of reconciliation processes, operating models, and data dependencies
- Experience working with clients and stakeholders across business, operations, and technology functions
- Demonstrated ability to deliver results in a fast-paced, global environment
- Excellent communication skills, with the ability to present clearly to senior audiences
- Flexibility to work extended hours, including evenings or weekends, during key client events such as conversions and go-live activities
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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