Main duties will include

Your duties are centred on ensuring that we deliver excellence in our customer account management across Right to Choose, private and NHS services. To deliver this you will:

• Responsible for the leadership and success of a portfolio of RTC, private and NHS contracts throughout their life cycle; from mobilisation, to growth, to renewal.
• Ensure we consistently deliver high quality, customer-ready services to agreed timeframes with minimal correction required.
• Identify and pursue new business leads, proactively securing meetings with prospective customers, referrers and mental health services.
• Be fully aware of deadlines for your work and for the rest of the team and ensure you and others can deliver against these.
• Know when and how to effectively flag concerns or issues in delivery.
• Prepare documents for customer meetings and internal and external meetings including weekly customer wash-up calls / service management calls.
• Ensure accurate tracking and management of all relevant customer and pipeline data, such as activity by speciality, spend against budgets, quality and performance metrics, and safety concerns.
• Participate effectively in customer meetings paying attention to objectives, time management and meeting dynamics. Capture and share minutes and actions as required utilising company templates and processes.
• Independently lead meetings with customers representing Medinet Minds' values and commitment to exceptional delivery of clinical services.
• Clearly prepare and present contract reviews, utilising accurate and timely data and analysis, drawing on expertise from across the business, communicated as highly polished presentations.
• Independently produce reports or documents and contribute to the management of producing full documents.
• Contribute, as required, to projects and tasks in line with Medinet Minds' objectives as required by the Commercial Director and Business Development Director.
• Ability to prioritise workload and objectives to achieve set individual and regional KPIs, including new business and lead generation targets.

Skills

Person specification and requirements

• Customer relationship management
• Business development and lead generation
• Project management
• Conflict and issue resolution
• Data management and reporting
• Report writing, document management, presentations (e.g. Excel, Word, PowerPoint)
• Effective communication, including meeting management, written and verbal

Knowledge

• NHS structures, ways of working, and Right to Choose pathways
• Understanding of basic clinical pathways, particularly within mental health services
• Awareness of private healthcare provision

Attributes

• Highly organised, ensure all work is planned for and delivered in a timely manner
• Proactive, identifies issues before they become problems and takes action
• Collaborative, engages and enables the full expertise of team Medinet Minds to ensure the customer receives the best we have to offer
• Detailed, notices the small things, ensures tasks are completed in full and cares about accuracy and presentation in equal measure
• Presentable, personable, calm and clear, an ambassador for everything we do as a company

Experience

• Managing high value customer accounts (£1M-£5M/yr)
• Healthcare, particularly mental health services (experience with, and existing contacts in, mental health hospitals is desirable)
• Business development, lead generation and building a customer meeting pipeline
• Data management and reporting
• Project and/or service management
• Previous experience within a large-scale mental health services provider, including applying for tenders for mental health services and maintaining relationships with commissioners to ensure good and fair delivery of contracted services

Equality and diversity at Medinet Minds:

All staff members have a responsibility to treat all colleagues and clients with respect, and to ensure that the work environment is secure, mutually supportive and free from harassment and discrimination on any grounds, notably around: age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion and belief and sexual orientation. All staff members have a duty to report any incident which contravenes this to their line manager.