Betsi Cadwaladr University Health Board
Minor Injuries Outpatients Receptionist
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Job Overview
To provide an effective and efficient outpatient appointment service. The post holder acts as the first point of contact for telephone communication for the Specialist Nurses, thereby supporting the delivery of quality care to patients within the BCLUHB. The post holder will administer clinics for the OPD and Minor Injuries Unit and carry out general clerical duties to facilitate the daily operation of the office.
Main Duties of the Job
- The receptionist will work closely with the Specialist Nurses; the post holder is required to work accurately and independently, within guidelines after training in the patient focused booking of appointments.
- Use their own initiative and judgement, rather than supervised, deciding when necessary to consult their manager.
- The ability to speak Welsh is essential for this role.
Working for our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
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- Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
- Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
- Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description and Main Responsibilities
- To provide an efficient reception and administrative service to the MIU Department and Outpatients whilst working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised.
- To promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
- By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.
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You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications and Knowledge
Essential criteria
- Able to demonstrate English and Mathematics to GCSE or equivalent level
- NVQ Level 3 Customer Care or equivalent qualification or experience
- AMSPAR Diploma in Medical Reception Level 3 or equivalent qualification or experience
Experience
Essential criteria
- Previous clerical/office/reception experience
- Customer Service experience
Desirable criteria
- Previous NHS experience
Skills, Attributes and Values
Essential criteria
- Able to keep pace with a fast moving and highly demanding environment
- Excellent communication skills
- Ability to work to strict deadlines and prioritise tasks
- Able to work as part of a team
- Ability to speak Welsh
Desirable criteria
- Previous use of the hospital systems i.e. Symphony / WPAS
- Previous experience of communication, confidential information
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