Bedfordshire Hospitals NHS Foundation Trust
Minor Procedures Administrator
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The post holder will be working in a busy department at Bedford hospital. They will be part of a team who provide the administration of the patient pathway. We provide a wide range of services for skin cancer, emergency trauma, elective surgery, and laser treatments.
As part of a team, the post holder will be booking patients for their procedures including both in main theatre and minor surgery lists.
- To book and manage patient procedures (both inpatient and outpatient) adhering to national and local guidelines.
- Monitor and manage follow-up and treatment waiting lists to ensure timely progression through the patient pathway.
- Provide a customer-focused service dealing with all patients or visitors in an efficient, polite, and courteous manner.
- Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff.
- Support the booking of Cancer, 2-week wait (2WW) patients as appropriate and within Trust pathway guidance.
- Be aware of the targets in the NHS plan and how actions taken in everyday procedures affect these targets.
- To be aware of 18-week RTT guidance and specialty pathways, and support with data validation where required.
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Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity, and Paediatrics. You will be joining a friendly, high-performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region, you will have access to a programme of high-quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
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Our Values
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trust's core values. We achieve this by using values-based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when a sufficient number of applications have been received. All new staff will be subject to a probationary period covering the first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.
For further details/informal visits contact:
- Name: Cordelia Thomas
- Job title: Service Manager
- Email address: cordelia.thomas@bedsft.nhs.uk
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