HYDRAQUIP HOSE & HYDRAULICS
Mobile Controller & Admin Support
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Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.
Why join Hydraquip?
- 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year
- Company van, PPE & uniform provided
- Company pension, wellbeing support & access to a wide-ranging employee benefits & rewards platform, including a paid volunteering day, Refer-a-Friend bonus and Cycle to Work scheme
- Full training and ongoing development provided
Role and Responsibilities:
- Schedule and coordinate Mobile Hose Engineers for customer breakdown callouts.
- Manage customer enquiries and provide timely service updates and ETAs.
- Monitor job progress and adjust schedules to meet changing priorities.
- Maintain accurate service records and system updates.
- Support sales administration, including processing orders, quotations, and purchase orders.
- Deliver excellent customer service and build strong customer relationships.
- Collaborate with colleagues to support branch operations and continuous improvement initiatives.
- Adhere to company procedures and health & safety requirements.
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Essential Experience
What we’re looking for
- Previous experience in a customer service, service coordination, scheduling, administration, or office support role.
- Experience managing multiple tasks and priorities in a fast-paced environment.
- Strong customer service experience, including handling customer enquiries and providing regular updates.
- Experience using computer systems and Microsoft Office applications to maintain accurate records and process information.
- Excellent communication skills, with the ability to build positive relationships with customers and colleagues.
- Strong organisational skills and attention to detail.
- Ability to work effectively as part of a team while managing your own workload.
- A proactive, flexible, and positive approach to work.
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Desirable Experience
- Experience scheduling engineers, drivers, field service teams, or mobile workers.
- Previous experience in a service control, helpdesk, logistics, engineering support, or customer operations environment.
- Experience processing sales orders, quotations, or purchase orders.
- Knowledge of stock control processes.
- Experience working within a technical, engineering, or industrial business.
If you’re looking for a company that values good work and invests in its employees, apply now.
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