Contract Management

• Attend regular supplier review meetings and take ownership of the performance of the contracts. Inspect site records, method statements and contracts on a regular basis. Monitor performance, attendance, cost and value through the SLAs and KPIs. Assist with benchmarking value and the suitability of the contract on a regular basis.

Compliance Health & Safety

• Ensure that all safety records, statutory inspections, reports and documentation pertaining to appointed areas of responsibility are available and fully maintained at the properties. These include:
  • Health and Safety Risk Assessment is undertaken annually.
  • Asbestos Register and Management plan is produced, and all hazards managed as appropriate.
  • Fire Risk Assessment or Audit.
  • Legionella Assessment.
  • On Site Logbooks
  • Fire Safety records
  • Water Hygiene records
  • Records for specific Permits to Work (PTW)
  • Mechanical and Electrical Engineering maintenance records
  • Cleaning reports and method statements
• Report any unsafe acts/defects to the Facilities Management immediately.
• Check and witness on a rotational basis the weekly fire alarm test, emergency light test, sprinkler valve test and fire evacuation drills. This includes all other fire precautions.

Environmental

• Review electricity and gas consumption levels, in conjunction with the energy consultant and Avison Young Environmental Policy.
• Undertake a regular audit of the properties. Develop plans for the enhancement of the building, security measures and energy saving initiatives in line with Avison Young Environmental Policy.

Budget Control

• In agreement with senior management teams (SMT) and clients, ensure instructions are issued to external advisers for the provision of ten-year plans for service charge expenditure on both plant and structure.
• Determine priorities for repair, enhancement, and modification of the building services facilities and equipment, as agreed with SMT.
• Approve and monitor service charge expenditure, within authority levels, for all applicable properties.
• Assist in preparing service charge budgets which are to be considered and reviewed by the FM or Senior FM. This must be completed as per the Avison Young budget calendar and at least 14 weeks before the service charge year end. Expenditure is to be monitored throughout the year to ensure that it is kept within budget for the current year.
• Provide assistance / cover for other client buildings when necessary.
• Undertake such other related duties as directed from time to time

No job description can fully represent every issue which may arise within the post and the post holder is expected to carry out other duties from time to time that are broadly consistent with those in this job description.

Qualifications

Key Skill Requirements

• Good communication and leadership skills.
• Strong IT skills.
• Be able to demonstrate a strong background in Property and Facilities Management within a mixed-use property portfolio.
• Strong organisational and administration skills.
• Strong interpersonal skills.
• Delivery of an exceptional service experience and managing service partners to do the same.
• Have an interest in the technical aspects of the role, a technical background is not required but an interest and experience in technical projects is desirable.
• Have experience of managing utilities/energy.

Knowledge / Qualification Requirements

• H&S trained to IOSH Managing Safely (desirable but will be provided if not)
• Experience of working as part of a team in a multi-site FM environment
• Well-developed IT skills.

Equal Opportunities

At Avison Young, we’ve always put people at the heart of what we do. In the last few years, we’ve increased the diversity at our board, leadership and Principal levels. Avison Young stands out for our commitment to empowering women. In addition to increasing the number of women on our board and in our leadership ranks, our internal Women’s Network of more than 500 members come together for networking and learning, and advise the business on strategies for promoting access, opportunity and inclusion in our industry. Our global DEI steering committee shapes our strategy to continue to increase industry access for underrepresented groups and accelerating initiatives led by our employee resource groups, including our Women’s Network, Black Professionals and LGBTQ+ groups. In addition to leading global initiatives, the steering committee’s work examines our policies and practices, creating accountability for results and communicating progress to our executive leadership, our clients and our communities.

Our culture is underpinned by our approach to diversity, inclusion, and well-being. We are committed to building an inclusive culture that:

• empowers all our employees to thrive,
• reflects all backgrounds and talents,
• allows individuals to be successful and feel a sense of belonging,
• and foster a workplace that is supported, inclusive and has a strong sense of community between colleagues.

Avison Young is an equal opportunity employer and is committed to treating all its employees and job applicants equitably. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers. As a Disability Confident Employer, we are committed to removing any obstacles to inclusion. If you need any adjustments to support your application or any part of the recruitment process, such as information in alternative formats or special requirements to access our buildings, or you are eligible under the Disability Confident Scheme please contact us at careers.uk@avisonyoung.com and we will do everything we can to help.

We are committed to inclusion in our hiring processes, and we want to give everyone a chance to show what they can bring to our organisation. If you are not sure that you have all the skills in the person specification, please still apply. We value passion and potential in our employees, so it would be great to hear from you and why you would suit this position. Some of our roles may be remote and some roles may be specific to our offices, but you will need to confirm you have the right to work in the UK.