Advanced motherboard work, reballing and complex micro soldering are not the main purpose of this position. Basic soldering experience is useful but isn't essential.

What the Job Actually Looks Like

This is a hands-on workshop role.

Depending on your ability and workload, you may spend periods carrying out one type of repair across multiple devices. As your ability develops, the variety and complexity of your work can increase.

You may be given a specific repair to complete or, depending on your experience, assist with diagnosing faults. You may also carry out device testing and quality checks.

Quality First, Then Speed

Both quality and productivity matter, but quality comes first.

We sell refurbished devices directly to customers, so repairs need to be completed correctly first time. Once you've learned a repair properly, we'll expect you to become quicker and more efficient.

Performance is measured, including repair quality, productivity, consistency and avoidable rework.

We're not looking for someone who rushes through devices and creates problems for somebody else to fix. Equally, once you're competent, we expect you to work at an appropriate commercial pace.

Good repair. Right first time. At an efficient pace.

We Follow Our Processes

Previous experience is valuable, but joining us means being prepared to adapt.

You may have been shown a different way to remove a screen, fit a battery or dismantle a device. Here, you'll be shown our process and the standard we expect.

We don't take unnecessary shortcuts.

Being experienced doesn't mean being unteachable.

Dexterity, Concentration and Patience Matter

Mobile-device repair involves small screws, connectors, flex cables, adhesives, delicate components, specialist tools and valuable devices.

You need to be comfortable carrying out detailed and sometimes repetitive work while maintaining the same level of care.

You should be confident using tools without becoming careless, know when to stop rather than force something and ask when genuinely unsure.

Repairs don't always go perfectly. We need people who can stay calm, think clearly and continue working carefully when something becomes difficult.

Honesty and Accountability

Mistakes can happen, particularly when you're learning.

If you accidentally damage something, we expect you to tell us. We can deal with an honest mistake.

What we don't want is someone hiding what happened, blaming somebody else or hoping nobody notices.

Tell us. Understand what happened. Learn from it. Move on.

Training and Development

We'll show you our methods, processes and standards.

You'll initially work within your capability. Someone with no experience may begin with straightforward tasks before progressing to more complex repairs.

Development depends on your quality, dexterity, reliability, productivity, technical understanding, consistency and judgement.

Longer-term progression can include:

• Senior Technician
• Team Leader
• Workshop Supervisor
• Workshop Manager

Further specialist technical opportunities may also become available.

Progression is earned through performance.

Excellent English and Communication Are Essential

This role requires an excellent standard of spoken and written English.

You'll need to understand repair instructions, technical terminology, safety information, job notes and device information.

You'll also need to communicate clearly with technicians and supervisors, record information accurately, ask sensible questions and understand and apply feedback.

No Formal Qualifications Required

You don't need:

• A university degree
• A mobile-phone repair qualification
• An electronics qualification
• Previous employment as a technician

Previous repair experience can help and may mean you start at a higher level of pay, but it isn't essential.

We're much more interested in whether you have the natural ability and personal qualities required to become a good technician.

Pay

£12.71–£16.35 per hour
Approximately £26,437–£34,000 per year based on 40 paid hours per week.

Someone joining with no previous repair experience should expect to begin towards the lower end while learning and demonstrating their ability.

Someone who can already demonstrate strong repair skills, productivity and quality can start higher.

For an exceptional experienced technician who demonstrates ability beyond the standard required for this position, remuneration may be negotiable.

Working Arrangements & Benefits

Full-time, permanent
Monday–Friday
40 paid hours per week
8:00am–5:00pm or 9:00am–6:00pm
Fully on-site in Wolverhampton
Workshop-based
No regular customer-facing work
Free on-site parking
Company pension
Staff discounts
Career progression opportunities

Our Practical Recruitment Assessment

We're not going to decide whether you can become a good technician simply by reading your CV.

Shortlisted candidates will complete a practical assessment.

You may be shown a repair or disassembly process, given an old training device and appropriate tools, and asked to dismantle and rebuild it.

We're not expecting someone without experience to perform like an experienced technician. We'll assess:

• Manual dexterity and concentration
• Care when handling the device
• Ability to follow instructions
• Organisation of components and screws
• Confidence using tools
• Patience and attention to detail
• How you respond when something goes wrong
• The quality of the finished result

We'll also look at your attitude and genuine interest in the role.

You may have never repaired a phone professionally and perform extremely well. You may have years of experience and still need to demonstrate that you can work carefully and follow our methods.

That's why we test ability rather than relying solely on experience.

The Person We're Looking For

We can teach you how to replace a screen or battery and show you how we dismantle and rebuild different devices.

What is much harder to teach is steady hands, patience, concentration, reliability, honesty, confidence and pride in doing a job properly.

If you've got those qualities, we'd like to hear from you.