Terberg DTS
Mobile Service Engineer - Dagenham
Dagenham
Posted 10 days ago
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Field Service Technician
Reports to: Field Operations Manager Direct Reports: None Location: Dagenham/Essex, UK
About the Role
The Field Service Technician will perform routine servicing, inspections, and repairs for a variety of distribution tractors, Ro-Ro tractors, other sea port equipment, aircraft ground support equipment (GSE), and manufacturer’s products on customer premises on demand.
Core Responsibilities:
- Conduct visual or operational checks to identify worn, dirty, or maladjusted parts, and use technical manuals and diagnostic techniques to locate and repair defective machine parts, components, or systems.
- Perform inspections on accident-damaged machines and compile accurate maintenance reports to support repairs.
- Operate largely without direct supervision while adhering to company and site Health & Safety policies.
- Serve as a technical authority and ambassador for Terberg DTS Service Department, maintaining high standards of appearance, professionalism, and technical expertise.
Key Responsibilities
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Work Execution & Representation
- Represent the Terberg DTS Service Department with professionalism in both manners and technical ability.
- Fully integrate into the Service Department, completing tasks and assignments via verbal instruction or electronic work order systems.
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Service & Repair Standards
- Assess and determine appropriate repair techniques, maintenance procedures, and safety measures (e.g., protective clothing, equipment).
- Obtain customer signature and purchase order details upon completion of work per specifications.
- Maintain accurate records for administrative procedures and vehicle part inventory.
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Compliance & Accountability
- Execute maintenance and repairs in accordance with manufacturer instructions and company Safe System of Work guidelines.
- Uphold Health & Safety policies to ensure statutory compliance and workplace safety.
- Comply with current legislation for mobile phone use, equipment security, and mobile work practices.
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CoOperation & Adaptability
- Collaborate with all departments, particularly on new projects or process implementations.
- Remain flexible and available for additional or after-hours work (including on-site weekend response).
- Work on customer premises as required—whether at workshops or mobile sites, during standard working hours or unsociable times.
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Company Responsibilities
- Attend mandatory training courses/seminars as needed.
- Maintain company equipment (vehicles, tools) in a clean, secure, and presentable condition.
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Others
- Perform any additional duties as necessary to support operational and strategic objectives.
Critical Skills Required
- Attention to detail without compromising quality standards.
- Flexibility in adapting to changing tasks, environments, or customer demands.
- Ability to work under pressure and deliver with speed and effectiveness.
- Strong written and verbal communication across multiple levels.
- Relational skills for building positive working relationships with colleagues, customers, and contractors.
- Self-management capabilities: prioritise workloads independently, set priorities, and stay self-motivated.
- Willingness to respond to challenges, innovate solutions, and ensure continuous improvement.
Critical Knowledge Required
- UK road transport laws including speed limits, vehicle weight restrictions, driver hour regulations, etc.
- Routine maintenance best practices aligning with manufacturer recommendations.
- Technical expertise on Terberg Tugs and emerging diagnostic systems.
- Ability to navigate electronic diagnostic equipment for mechanical and automotive faults.
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Qualifications & Experience
- City & Guilds Level 3 – Vehicle Mechanical and Electronic Systems (V180/188 or V189/00) qualification, or an equivalent recognised credential.
- Substantial hands-on experience in:
- Auto-electrician fault diagnosis.
- Electronic diagnostic equipment handling.
- Maintenance and repair of heavy goods/specialist vehicles.
- Full, valid UK driving licence.
Why You’ll Love Working Here
Workplace Benefits
✗ Holiday Entitlement
- 25 days paid leave (pro-rata: 20 days + Bank Holidays for a 4-day working week).
✗ Financial Security & Support
- Pension: 5% company fully-funded match of total salary. Extension: 3 times base salary Death in Service (DIS) benefit.
- Access to an Employee Assistance Programme (EAP) – a 24/7 confidential helpline covering stress, legal advice, relationship guidance, childcare support, financial planning, and mental health counseling.
✗ Health & Wellbeing
- Health Shield Medical Cash Plan with reimbursement for prescriptions, dental checks, optical exams, physiotherapy, business-class medical appointments, and diagnostic scans.
- GP Anytime: Fully-funded way to book remote or physical ((24/7)) GP consultations.
✗ Training & Growth
- Mandatory ongoing training sessions.
- Participation in Management Development Programmes.
- Apprenticeship opportunities to advance skills and career progression.
✗ Work-Life Balance
- Commuter savings via Cycle to Work Scheme.
✗ Additional Support
- Occupational Health Support and health surveillance.
- My Benefits Platform: Employee discounts on retail, lifestyle brands, travel, home products, wellness services, interior/diy goods, and entertainment.
✗ Personal Advice
- Independent, free mortgage advice for mortgage-informed decision support.
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Skills
Fault Diagnosis
Preventative Maintenance
Technical Reporting
Auto Electrical Repair
Diagnostic Equipment Usage
Workload Prioritization
Interpersonal Communication
Health & Safety Compliance
Technical Inspection
Customer Relationship Management