Terberg DTS
Mobile Service Engineer - Daventry
Daventry
Posted 10 days ago
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Service Technician (Tugs & GSE Equipment) – Rugby, UK
Reports to: Field Operations Manager
Direct Reports: None
Location: Rugby, UK
About the Role
The Service Technician performs a variety of routine servicing, inspections, and repairs for Distribution Tractors, Ro-Ro Tractors, sea port equipment (GSE), and aircraft equipment (GSE only), as well as other manufacturer products on customer premises when required. Key tasks include:
- Conducting visual and operational checks to identify worn, dirty, or maladjusted parts.
- Utilising technical manuals, diagnostic techniques, and test equipment to locate and repair inoperable defects.
- Completing thorough accident damage inspections and producing detailed written reports to assist in repairs.
- Working largely without direct supervision, adhering to all company and site Health & Safety regulations at all times.
Responsibilities
- Reppresent Company Standards: Act as a face of Terberg DTS Service Department, ensuring the highest standards in appearance, professionalism, and technical ability.
- Follow Instructions & Procedures: Adhere strictly to oral or electronic work instructions from the Service Department.
- Determine & Implement Repair Techniques: Select appropriate methods, tools, materials, and safety measures (e.g., eye protection, PPE).
- Customer Approval & Documentation: Obtain customer sign-offs (with purchase order references) before finalising work.
- Administrative & Inventory Management:
- Complete admin protocols accurately.
- Maintain up-to-date records of vehicle/spare parts inventory.
- Compliance with Manufacturers & Safe Systems:
- Perform repairs/maintenance in line with manufacturer guidelines and Terberg DTS Group Safe Working Procedures.
- Health & Safety Compliance: Uphold the Company Health & Safety Policy, promoting safety at all times.
- Continuous Learning: Attend mandatory training programmes, seminars, or courses as required.
- Equipment Care: Ensure company vehicles and tools remain clean, safe, and secure.
- Mobility & Communication: Use mobile phones and other communication tools in compliance with legislation.
- Flexible & Proactive Work:
- Collaborate with teams on new projects and operational initiatives.
- Work additional hours (including shift work/travelling on or off-site, accommodating unsociable hours).
- Supporting Roles: Carry out additional tasks as needed to support business operations.
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Key Skills
Critical Behaviours
- Attention to Detail: High precision without sacrificing quality.
- Flexibility: Adaptability to changing job requirements.
- Time Management: Ability to work under tight deadlines, handle pressured situations, and prioritise effectively.
- Communication: Strong verbal and written skills, with competence in multilevel interactions.
- Relationship Management: Build and maintain strong working relationships.
- Self-Motivation: Independence in workload management with initiative to challenge set processes and share solutions.
Essential Knowledge
- Current Road Traffic Legislation: Knowledge of speed limits, vehicle weight restrictions, driver’s hours regulations.
- Maintenance Compliance: Application of preventative maintenance standards aligned with manufacturer recommendations and Terberg DTS Safe Systems.
- Terberg Tugs: In-depth understanding of product specifications and repair procedures.
- Diagnostic Tools & Systems: Familiarity with latest diagnostic equipment and software.
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Requirements
- Qualifications:
- City & Guilds Level 3 (Vehicle Mechanical & Electronic Systems – Maintenance & Repair) or an equivalent qualification.
- Experience:
- Substantial hands-on experience in auto electric fault diagnostics and repairs, including heavy goods/specialist vehicle training.
- Proven use of electronic diagnostic equipment.
- Licence & Certifications:
- Valid UK driving licence (essential for site travel and work mobility).
Benefits
- Holiday: 25 days+ Bank Holidays (5-day week) or 20+ including Bank Holidays (4-day week).
- Pension & Financial Security:
- Enhanced pension programme (5% employer contribution).
- 3x salary Decreases in Service benefit.
- Employee Assistance & Wellbeing:
- 24/7 confidential helpline covering stress, finance, legal advice, family issues, and health concerns.
- Healthcare Benefits:
- Company-funded medical cash plan for treatments like prescriptions, dentistry, OPD consults, physiotherapy, and scans.
- Access to GP Services: Secure same-day or online appointments with GP consultations, no time limits, and pharmacy deliveries.
- Training & Development:
- Equip knowledge updates (mandatory).
- Apprenticeships and chartered professional pathways.
- Work Culture Incentives:
- Cycle to Work scheme for cost savings and commuting health benefits.
- Occupational Health Support:
- Availability of health surveillance and support services.
- Employee Platform:
- My Benefits platform offering discounts on retail, travel, gadgets, fitness, household, and entertainment.
- Financial Advice:
- Free independent mortgage guidance for career planning.
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Skills
Fault Diagnosis
Preventative Maintenance
Technical Reporting
Auto Electrical Repair
Diagnostic Equipment Usage
Workload Management
Interpersonal Communication
Health & Safety Compliance
Time Management
Problem Solving