Terberg DTS
Mobile Service Engineer - Rugby
Rugby
Posted 10 days ago
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Field Servicing Technician (Distribution Tractors & Port/Aircraft Equipment)
Reports to: Field Operations Manager Direct Reports: None Location: Rugby, UK
About the Role
The Field Servicing Technician performs routine servicing, inspections, and repairs for Distribution Tractors, Ro-Ro Tractors, port equipment, and aircraft ground support equipment (GSE) on customer premises. Responsibilities include:
- Conducting visual and operational checks to identify worn, dirty, or misaligned parts.
- Diagnosing defects using technical manuals and diagnostic equipment.
- Repairing or replacing defective components per manufacturer’s guidelines and Safe System of Work policies.
- Conducting thorough accident damage assessments and compiling accurate incident reports.
- Working independently while adhering to Health & Safety regulations.
The role requires controlling maintenance workflows, ensuring compliance, and maintaining high service standards—often without direct supervision.
Responsibilities
- Represent Terberg DTS Service Department professionally, maintaining high standards of appearance, attitude, and technical skill.
- Execute oral or electronic work instructions efficiently, prioritising deadlines and safety protocols.
- Determine repair methods, select tools/equipment, and implement safety measures (PPE, signage, etc.).
- Obtain customer sign-off for completed work, recording PO numbers and administrative details accurately.
- Manage inventory of spare parts, ensuring stock records reflect usage and restocking needs.
- Comply with manufacturer recommendations and company safety policies for maintenance procedures.
- Uphold Health & Safety Policy, ensuring personal and workplace compliance.
- Attend mandatory training/seminars, including new equipment workshops.
- Maintain company vehicles and tools in a clean, secure, and operational state.
- Adhere to legislation on mobile phone use, restricting unauthorized calls.
- Collaborate across internal departments, particularly on projects and improvements.
- Be available for additional hours/out-of-hours emergency callouts.
- Travel to customer sites (with or without workshops) during unsociable hours as required.
- Perform all duties reasonably needed to support operational goals.
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Critical Skills & Knowledge
Core Skills:
- Attention to detail without compromising work quality.
- Flexibility in adapting to varied workloads and priorities.
- Urgency and efficiency under pressure, meeting tight deadlines.
- Effective communication (verbal and written) across all levels.
- Strong interpersonal skills to build rapport and trust with stakeholders.
- Self-sufficient work ethic, prioritising tasks independently.
- Proactive problem-solving, including questioning current processes and proposing improvements.
Technical Knowledge:
- In-depth understanding of current road traffic laws (speed limits, weight restrictions, driver hours).
- Knowledge of preventative maintenance per manufacturer instructions and Safe System of Work.
- Familiarity with Terberg Tugs and their technical systems.
- Diagnostic tool proficiency, including electronic test equipment.
Qualifications & Experience
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Formal Requirements:
- City & Guilds Level 3 in Vehicle Mechanical and Electronic Systems (or equivalent qualification) for maintenance and repair.
- Substantial experience in auto electrical fault diagnosis, including heavy goods/specialist vehicles.
- Valid UK driving licence for professional use.
Experience Levels:
- Experience collaborating with airports/seaport operators is highly desirable.
- Track record in independent troubleshooting, corrective repairs, and record-keeping.
Why Work Here?
Benefits:
- Holiday Entitlement: 25 days (+ bank holidays) on a 5-day working week (pro-rata adjustment for 4-day weeks).
- Pension Scheme: Employer contributes 5% of salary with an additional 3× salary Death-in-Service (DIS) benefit.
- Employee Assistance Programme: 24/7 confidential helpline covering stress, financial advice, family matters, and career guidance.
- Health Shield Plan: Cashed-back medical benefits (prescriptions, dental/optical, physiotherapy, specialist consultations, etc.).
- GP Anytime: Unlimited, on-demand GP sessions and prescriptions.
- Learning & Development: Apprenticeships, Management Development Programme, mandatory equipment training.
- Cycle to Work Scheme: Workplace contracts to simplify cycling commutes.
- Occupational Health Support: Regular health surveillance checks.
- My Benefits Platform: Discounts on retail, leisure, home improvements, and fitness.
- Free Mortgage Advice: Independent financial guidance for long-term planning.
Note: All benefits subject to company policy.*
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Skills
Auto Electrician Fault Diagnosis
Electronic Diagnostic Equipment
Preventative Maintenance
Technical Reporting
Interpersonal Skills
Workload Management
Problem Solving
Verbal Communication
Written Communication
Time Management
Location