Terberg DTS
Mobile Service Engineer - Stoke
Stoke
Posted 10 days ago
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Field Service Technician – Distribution Tractors, Ro-Ro Tractors & GSE
Reports to: Field Operations Manager Direct reports: None Location: Stoke, UK
About the Role
Represents Terberg DTS Service Department in the field, performing a range of repairs, inspections, and maintenance tasks across specialist equipment including:
- Distribution Tractors
- Ro-Ro Tractors
- Seaport equipment
- Aircraft Ground Support Equipment (GSE only)
- Other manufacturer-specific systems
Key responsibilities include:
- Conducting visual and operational checks to identify worn, dirty, or malfunctioning parts.
- Performing diagnostic inspections and repairs using technical manuals and test equipment.
- Assessing accident-damaged machinery and generating detailed repair reports.
- Working independently for extended periods while adhering to health & safety protocols.
- Traveling to customer sites (including workshops or mobile assignments) to maintain and repair equipment.
Responsibilities
- Represent Terberg DTS by maintaining a professional appearance, manner, and technical proficiency.
- Work effectively as part of the Service Department team, following verbal/instruction or written electronic work directives.
- Determine and apply the correct repair techniques, safety measures, and materials (e.g., PPE, appropriate attire).
- Obtain customer signatures and purchase order confirmation for completed work.
- Manage administrative and inventory procedures, ensuring accurate record-keeping of vehicle parts stock.
- Maintain equipment and compliance with manufacturer guidelines and Terberg’s Safe System of Work procedures.
- Attend mandatory training courses and participate in company developments.
- Secure and maintain company-supplied tools and vehicles while ensuring mandated mobile phone policy adherence.
- Collaborate with other departments, especially on new projects or initiatives.
- Be available for additional hours or out-of-hours callouts as required, with the possibility of work travel outside company premises.
- Perform additional tasks to support business needs appropriately.
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Key Skills and Knowledge Required
Critical Skills:
- Attention to detail without compromising quality.
- Flexibility in adapting to workload changes.
- Ability to work under pressure with urgency, including tight deadlines.
- Strong verbal and written communication across all hierarchical levels.
- Interpersonal skills to build effective rapport and working relationships.
- Self-management to prioritize tasks, work independently, and self-motivate.
- Problem-solving mindset to challenge conventions and introduce efficient solutions.
Key Knowledge:
- Knowledge of UK Road Traffic Laws (e.g., speed limits, driver’s hours, HGV regulations).
- Operates and maintains Terberg Tugs and similar transport equipment.
- Proficiency in diagnostic systems, including electronic fault-finding tools.
- Adheres to manufacturer recommendations and Terberg’s preventative maintenance systems.
- Must understand the company’s Health & Safety Policy, ensuring safe working protocols and compliance.
Qualifications and Experience
- City & Guilds Level 3 in Vehicle Mechanical & Electronic Systems – Maintenance and Repair, or equivalent recognised qualification.
- Substantial work experience as an Auto Electrician, with expertise in fault diagnosis and repairs using diagnostic tools.
- Hands-on experience in servicing heavy goods and specialist vehicles.
- A UK-licensed professional driving license.
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Why You’ll Love Working Here
Terberg DTS is committed to supporting growth and well-being, offering:
Leave & Holidays:
- 25 days holiday + bank holidays (5-day work week) or 20 days + bank holidays (4-day work week).
Financial & Pension Benefits:
- Contributory pension scheme, with 5% of your salary matched by the company.
- Death in Service (DIS) benefit, paying three times your base salary.
Support & Wellbeing Services:
- 24/7 Employee Assistance Programme, providing confidential support for issues including financial, legal, and personal challenges.
- Medical Cash Plan – Access to treatments such as prescriptions, dental, optical exams, physiotherapy, MRI scans, and specialist consultations.
- GP Anytime – Book 24/7 doctor appointments online, with no restricted visit limits.
Learning & Development:
- Mandatory equipment training opportunities.
- Management development programmes for career progression.
- Apprenticeship partnerships to support upskilling.
Convenience & Wellbeing:
- Cycle to Work Scheme to help reduce commuting costs.
- Occasional health occupational health support and surveillance.
- My Benefits Platform – Discounts on retail stores, entertainment, wellness services, and home/DIY products.
- Independent free mortgage advice for flexible financial planning.
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Skills
Auto Electrician Fault Diagnosis
Electronic Diagnostic Equipment
Preventative Maintenance
Technical Reporting
Heavy Goods Vehicle Repair
Interpersonal Skills
Workload Prioritization
Problem Solving
Verbal Communication
Written Communication
Location