Lister Unified Communications
Mobile Support Executive
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Company Description
Lister Unified Communications is a Gloucestershire-based provider of tailored business telephone solutions for organizations of all sizes across the UK.
Role Description
The Mobile Support Executive is a full-time, on-site role based in Stonehouse, responsible for supporting business customers with their mobile phone and mobile data services. The role involves:
- Handling customer inquiries
- Troubleshooting mobile service issues
- Coordinating new mobile connections and upgrades
- Assisting with tariff changes and account administration
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The Mobile Support Executive will liaise with mobile network operators, maintain accurate records in internal systems, and ensure that customers receive timely, clear, and effective communication. The role also includes:
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- Monitoring service performance
- Escalating technical or billing issues when required
- Contributing to continuous improvement of support processes
Qualifications
- Strong customer service and communication skills, with the ability to explain technical information clearly and professionally.
- Experience in supporting mobile phones, SIMs, and mobile data services, including basic troubleshooting and configuration an advantage but not essential.
- Good organizational and administrative skills, with attention to detail when managing accounts, orders, and documentation.
- Comfort working with CRM or ticketing systems, spreadsheets, and standard office software.
- Ability to work collaboratively with colleagues and external partners, while taking ownership of tasks and follow-up.
- Previous experience in telecommunications, IT, or a technology-focused support environment is beneficial.
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